Job Description

The Customer support agent is the first point of contact for our clients Service Customers and is responsible for providing exceptional customer service.

You will strive to create a positive experience for every customer by consistently meeting expectations, helping to facilitate problem-solving, alongside ensuring attention to detail.

We are currently experiencing exponential growth so this is a new role and we are looking for a confident person to join us in establishing this role, all training will be provided and there are opportunities to progress within Mooneys to other positions to further your career.

Responsibility

• Handle high volume incoming calls from new and existing customers looking to make appointments with our service department.
• Complete bookings with accurate information, remaining compliant to any Customer/Account specific instructions for Fleet booking requests, and follow all front-end vehicle validation and authorisation processes.
• Provide specific product knowledge/technical advice (training provided) as required ensuring that the customer's needs are fully met with confidence.
• Follow up with existing customers to arrange annual service/maintenance appointments in order to retain customers.
• Maintain high levels of customer awareness and flexibility.
• Report areas of improvement or concern to the line manager.
• Work as a conscientious team member.
• Undertake and maintain training as required.
• Strong people skills, showing compassion, empathy, and exceptional listening skills.
• Strong communication, negotiating, and investigation skills.
• Responsible for handling emails and arranging bookings (Inbound & Outbound)
• You will act as a liaison between Customer, Sales, Service, and Warranty support by following up to ensure customer satisfaction through effective management.
• Exhibit strong follow-up and organisational skills, in both verbal and written communication.
• Detail-oriented, self-motivated, and comfortable working in a fast-paced environment.
• A passion for building product knowledge and service support

Requirements

• Proven track record of good customer relations,
• Call centre experience is ideal
• Capacity to effectively deal with high-volume customer queries
• Exceptional communication with problem-solving skills
• Good keyboard skills.
• Flexible approach to work, demonstrating a can-do attitude
• Ability to build trust and resilience to achieve goals

Info:

• Bonus
• Mon - Fri
• 37.5hrs