Job Description

We are looking to recruit an experienced Service Advisor for our well-established customer in the motor business.

Responsibilities

• To deal with customer requirements for adaptations in an efficient and courteous manner ensuring the highest standard of customer service.
• To contribute to the organisation and loading of the workshop in an efficient manner to allow everyone to work to their full capacity.
• To carry out customer follow-up and prospecting activities to increase work within the workshop and promote the sale of accessories, parts, and new vehicles.
• Promotion of car adaptations & vehicle conversion
• Schedule customer bookings and plan customer arrival time
• Greet all customers at Reception in a courteous and considerate manner and agree their service/repair requirements with them
• Carry out physical vehicle inspections where necessary
• Monitor progress in the workshop to ensure promised time frames are delivered.
• Liaise and update customers to ensure approval for additional work required has the customer's consent and agreement.
• Present invoices to the customers, providing a clear explanation of charges and warranty/goodwill procedures.
• Maintain an ongoing customer contact system, including a follow-up call to ensure satisfaction with all work carried out and calls to customers not seen for long periods to demonstrate continued interest in their requirements.
• Ensure the service reception area is kept clean and tidy

Requirements

• Proven high level of customer service skills.
• Enjoys working with people.
• Good communication skills.
• Strong organisational and prioritisation skills.
• Able to take initiative and ownership of issues with a proactive can-do attitude.
• Able to multi-task and switch between tasks.
• A team player who offers help and support to others.
• Willingness to learn and keep up-to-date with product and technical information.
• Thrives in a high-pressured environment.

Package

• 25k - 30k
• Bike to work scheme
• Company events
• Employee discount
• On-site parking
• Store discount