Job Description

We are currently recruiting for an Administrator to join our client's Successful team in our Dublin-based office.

The role will have responsibility for providing clerical and administrative support to the management team. This is a fast-paced environment with multiple projects on the go. You will work closely and collaboratively with our Strategic Team and Operations Director.

Responsibilities

• Assisting the team with the co-ordination of all support service functions within the organisation.
• Provide office administration duties and secretarial support.
• Prioritise and manage workload efficiently.
• Maintaining correct and up to date data on CRM system.
• Cross training within all departments in the business will be required.
• Deliver a consistently high level of service by telephone and email to all customers to contribute proactively to the retention of existing business.
• Preparation of reports in advance of meetings.
• Preparation & Implementation of client recommendations.
• Maintain existing client relationships on a scheduled basis.
• Track & report on weekly proposals and completed files.
• Provide support to the Office Manager by delivering team stats, pipeline overview and technology enhancements.
• Respond to client queries, both simple and complex in an efficient and professional manner.
• Conduct telephone applications with clients.
• Ad-Hoc projects as required.
• Meet and exceed pre-agreed KPIs & SLAs.

Requirements

• At least 2 years experience working in a busy administration role/office environment.
• Experience in the Financial Services Industry Broker Background a plus but not a necessity.
• An excellent working knowledge of Microsoft Office, including Excl.
• Strong attention to detail.
• Strong time management skills.
• A passion for providing excellent customer service.
• Excellent interpersonal skills.
• Have the confidence to Question
• Ability to multitask.
• Be a team player who thrives working with a tight knit company.
• Previous experience in a sales/call centre role an advantage.

Benefits

• 32 hour working week, half day every Friday.
• Opportunity to progress/train within company.
• Competitive Salary.
• Company Pension.
• Company IP and DIS .
• Generous Annual Leave.
• Birthday off.