Job Description

Job Location: Cotton Court - Lubbock, TX 79401
Position Type: Full Time
Reports To
General Manager (property-level) with a dotted-line reporting relationship to the Corporate Director of Human Resources
Status
Exempt
Job

Summary
The Human Resources Manager is responsible for managing all human resources functions at Cotton Court-Lubbock. This role partners closely with hotel leadership to support a positive employee experience, ensure compliance with federal and state employment laws, and align property-level HR practices with Valencia Hotel Group standards and culture. The HR Manager serves as a trusted advisor to management and a resource for employees while supporting operational excellence.

Essential Duties and Responsibilities
Talent Acquisition & Onboarding
- Lead recruitment, selection, hiring, and onboarding of hourly and management employees.
- Coordinate and facilitate (if needed) new hire orientation and onboarding programs.
- Process and finalize all new hire documentation and HRIS entries in a timely and accurate manner.
- Maintain accurate job descriptions and support performance appraisal processes.
Employee Relations & Engagement
- Foster positive employee relations by ensuring fair, consistent, and compliant application of policies and procedures.
- Provide guidance and counsel to managers and supervisors on employee relations, performance management, corrective action, and employment law matters.
- Assist department leaders with strategies to reduce turnover and improve employee engagement.
- Administer employee recognition initiatives, milestone celebrations, and charitable activities.
- Promote and support a diverse, equitable, and inclusive workplace in accordance with company values and federal/state guidelines.
- Conduct thorough, timely investigations related to employee complaints, misconduct, harassment, discrimination, or policy violations.
Compensation, Benefits & Payroll
- Administer compensation and benefits programs in alignment with company guidelines.
- Conduct annual wage surveys using market data tools and local benchmarking.
- Support annual wage increases and compensation planning.
- Assist with enrollment, administration, and employee education for all benefit programs, including medical, dental, vision, life insurance, disability, FSA, 401(k), EAP, wellness, and travel assistance programs.
- Process bi-weekly payroll and ensure accuracy, compliance, and confidentiality.
Compliance & Risk Management
- Ensure compliance with all federal, state, and local employment laws and regulations.
- Maintain required employment records, postings, and reports.
- Administer workers’ compensation claims and coordinate workplace safety initiatives.
- Manage unemployment claims and related documentation.
- Evaluate and coordinate reasonable accommodation for employees with disabilities.
Training & Development
- Support training and development initiatives for management and hourly employees.
- Partner with leadership to identify training needs and support company learning programs.
- Verify that required training is completed for all employees in accordance with company standards and regulatory requirements.
- Track, maintain, and audit training documentation and records to ensure accuracy and compliance.
- Relentlessly promote and reinforce a culture of service excellence.
HR Operations & Administration
- Maintain all employee personnel files and applicant records in accordance with retention requirements.
- Manage HRIS data integrity, reporting, and system updates.
- Provide administrative support to the General Manager as needed, including reporting, scheduling, and organization.
- Support hotel-led employee events and initiatives.
- Tracks turnover, staffing levels, and labor trends.
Accounting
- Perform light accounting tasks, including invoice processing, expense tracking, and basic reconciliations to support departmental financial accuracy.
General Responsibilities
- Attend required meetings and training sessions.
- Maintain organized, professional, and confidential workspaces.
- Uphold company standards for courtesy, professionalism, and teamwork.
- Report unsafe conditions immediately and support a safe work environment.
Perform other duties as assigned to support hotel operations.

QualificationsEssential Skills and

Qualifications
- Excellent verbal and written communication skills.
- Strong time management, problem-solving, and organizational abilities.
- Effective public speaking and presentation skills.
- Proficiency in Microsoft Office Suite and HRIS platforms.
- Strong leadership, interpersonal, and relationship-building skills.
- Ability to handle sensitive and confidential information with discretion.
- Ability to work collaboratively across departments and with all levels of management.
Education and Experience
- Associate’s degree in human resources, Hospitality Management, Business Administration, or related field with a minimum of two (2) years of HR or related experience; or
- Bachelor’s degree in human resources, Hospitality Management, Business Administration, or related field required, HR experience preferred.
- Hospitality industry experience is strongly preferred.
Physical Requirements
- Ability to sit for extended periods while working at a computer.
- Ability to stand and walk occasionally throughout the hotel.
- Ability to lift and carry up to 10 lbs. occasionally.
- Ability to perform standard office functions such as typing, filing, and operating office equipment.

Work Environment
- Primarily indoors within the hotel environment, with occasional exposure to outdoor conditions.