Job Description

The Receptionist position is an integral role within the team, delivering front-line, best-in-class service and support to customers and employees.

Responsibilities

• To retain ownership of the customer until the Sales, Service, Parts or any other departments have dealt with the customer
• Encourage rapport building with customers who are waiting and ensure they are not left unattended for long periods of time
• To take an operational approach and welcome customers and visitors to the showroom with warmth, in a prompt, efficient and professional manner whilst providing hospitality as required (tea/coffee/water etc).
• To be familiar with the overall daily operations within the Reception Department, and working knowledge of the CRM platform
• To bring any problems or situations which affect the smooth running of the Department immediately to the attention of the General Manager or the Aftercare Manager
• To maintain good working relationships with management and colleagues to facilitate the achievement of the companys goals
• To ensure the Reception area, Customer Coffee Area and Lounge area, are kept presentable at all times.
• To take responsibility of all the associated tasks to ensure an efficient and smooth operation within the Reception area and department
• Ad-hoc Admin duties / reception admin cover
• To action any reasonable request by Senior Management in the dealership

NB: the job description is a guideline and does not aim to detail every possible task and expectation. The job description may be subject to change from time to time.

Knowledge and skills:

You are a highly motivated and passionate individual striving to provide exceptional service to both our customers and colleagues.

Skills needed:

• Previous experience working in a similar role with either retail or customer service experience advantageous.
• Excellent communication skills.
• Excellent IT skills, proficient in the Microsoft Office Suite, Outlook etc.
• Team player and a can-do attitude.

Additional Information:

The hours of attendance are based on a 39-hour week.

What you get in return:

• 20 days annual leave plus 10 public holidays.