Job Description

The role of the Account Manager Desk is really important. You will be responsible for a high quality of service provided to customers through consistent adherence to processes and procedures.



 Responsibilities

• Deliver a proactive Contact Strategy to the customer base
  
• Deliver a proactive review strategy for all customer base
  
• Drive upselling and cross-selling within the customer base, including the building of a sustainable pipeline
  
• Deliver a retention strategy to help reduce churn in line with expectations
  
• Demonstrate excellent commercial acumen to help maintain margin within the customer base and to drive GP within
  customer base new sales
  
• Demonstrate ability to provide accurate business reporting in line with Line Manager guidelines and timeframes
  
• Have a positive attitude toward customers in all interactions and establish a positive rapport



Recruitment

• Excellent communications skills both oral and written
  
• Able to demonstrate a professional and proactive approach
• Knowledge and experience in dealing with customer queries and issues and the ability to bring to a satisfactory resolution.