Job Description

We are looking to recruit an experienced Senior Sales Support for our well-established client in the finance industry.

Key responsibilities:

• Liaise with Senior Management across Customer Service, Risk, Finance, Marketing, and International.
• Management of SME customer accounts, liaising with relevant departments (COLEs, Additional Outlets in general and temporary terminals). Summarising support issues and general account management activities.
• Progress reporting on multiple projects such as sales campaigns and bank engagement.
• Management of Lead Portfolio on CRM System Launching new initiatives for internal referral reporting structures and increasing product adoption.
• Engagement with branches at all levels.
• Become the CRM expert, using the system to create advanced reports in Excel.
• Deliver bespoke reporting and analysis of Sales metrics, reports, and channel trends to the Sales Management Team.

Tasks

• Owning the Additional Outlet process and related services.
• Processing change of legal entities for applicable merchants
• Arranging Temporary Terminals for merchants where applicable
• Engagement and reporting
• SugarCRM Champion

Potential Additional

• Mapping Sales Support processes in Promapp Software

Candidate profile

• Admin experience
• Strong MS Office skills - Advanced Excel is a must
• Strong process and mapping data skills
• Interpersonal and customer service skills
• Fluent in the English language
• Problem solver
• Comfortable working collaboratively, virtually, and independently.

Salary:

• 30,000 - 37,000