Job Description

Job Location: Cotton Court - Lubbock, TX 79401,

Position Type: Part Time, ROLE DESCRIPTION

Position: AM Restaurant Server

Status: Non-Exempt

Reports to: Food & Beverage Manager

Are you a Customer Service Super Star? WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM. Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today’s passionate traveler. Each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

JOB SUMMARY

The AM Restaurant Server is responsible for providing exceptional dining experiences by delivering prompt and courteous service to guests. This role supports the team by ensuring a welcoming and efficient restaurant environment, contributing to the overall operations of the hotel.

ESSENTIAL DUTIES & FUNCTIONS

• Operational Responsibilities
• Take orders and serve food and beverages to guests.
• Maintain cleanliness and organization of the dining area.
• Assist with setting up and breaking down tables and service stations.
• Opening the restaurant correctly in a timely manner.
• Efficiently execute side work ensuring the PM staff is setup for success.
• Guest Services
• Greet guests warmly and provide excellent customer service.
• Respond to guest inquiries and resolve any issues or complaints.
• Ensure guest satisfaction by accommodating special requests.
• Team Support and Training
• Assist in training new restaurant servers as needed.
• Support team performance by collaborating with colleagues.
• Ensure compliance with Valencia Hotel policies and industry standards.
• Communication and Reporting
• Communicate effectively with the restaurant manager and other departments.
• Report any incidents or safety concerns immediately.
• Safety & Compliance
• Follow all Valencia Hotel policies and procedures.
• Adhere to safety standards and maintain a safe working environment.

Qualifications: ESSENTIAL SKILLS AND QUALIFICATIONS

• Strong verbal and written communication skills
• Effective time management and problem-solving skills
• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational skills and interpersonal abilities
• Previous experience in a restaurant or customer service role is preferred
• Experience using POS systems relating to restaurant influenced software
• Certification for TABC & Texas Food Handlers

Physical Requirements

• Sitting: Occasional
• Standing/Walking: Frequent, including walking long distances
• Lifting/Carrying: Up to 50 lbs, such as trays and supplies
• Other Physical Requirements: Handling, grasping, and crouching as needed

Working Environment

• Interior: Restaurant dining area and kitchen
• Exterior: Restaurant patio and courtyard

BASICS

• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition
• Perform any additional duties as assigned by the supervisor

CANDIDATE PROFILE

• Education and Experience: High school diploma or equivalent preferred; previous experience in a restaurant or customer service role is a plus