Job Description
Job Location: Cotton Court - Lubbock, TX 79401,
Position Type: Full Time, Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Cotton Court is a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond...
Status: Non-Exempt
Reports to: Food & Beverage Manager
JOB SUMMARY
The Banquet Captain is responsible for assisting the Food & Beverage Manager in overseeing the setup, execution, and breakdown of banquet events. This role ensures that all events run smoothly, providing exceptional service to guests and supporting the overall operations of the hotel. The Banquet Captain plays a key role in enhancing the guest experience and maintaining high standards of service.
Due to the nature of the position, work schedules may vary, and the role may require working more than 40 hours in a workweek and/or more than 8 hours in a day as necessary to meet business needs, including evenings, weekends, or peak operational periods.
ESSENTIAL DUTIES & FUNCTIONS
- Operational Responsibilities
- Supports the F&B Manager in supervising the banquet staff and upholding Valencia rules and policies
- Coordinate the setup and breakdown of banquet events, ensuring all details are executed according to the event plan.
- Assist in managing inventory of banquet supplies and equipment, ensuring everything is in proper working order
- Assist other departments as needed to ensure seamless event execution.
- Oversee banquet events ensuring all steps in the BEO are followed and guest are overly satisfied
- Coordinate with kitchen and/or the caterer to ensure all food and beverage orders are produced accurately to the client’s satisfaction with proper presentation.
- Guest Services
- Provide excellent customer service and respond to guest inquiries
- Handle guest complaints and resolve issues promptly.
- Maintain a positive and professional attitude with guests and team members.
- Assist with special accommodations and requests as needed
- Team Support and Training
- Assist in training new banquet staff as needed.
- Support team performance through empowerment and encouragement.
- Provide weekly ongoing training opportunities for staff.
- Communication and Reporting
- Maintain regular communication with the Food & Beverage Manager and other departments to ensure event success.
- Prepare and submit event reports, including feedback and suggestions for improvement.
- Communicate any issues or concerns promptly to management.
- Work closely with the Sales team, Food & Beverage Manager, Executive Chef, and caterer in coordination with each event, as needed.
- Safety & Compliance
- Ensure a safe environment for guests and staff by following hotel safety policies.
- Adhere to safety standards and maintain a safe working environment.
- Report any safety hazards or incidents immediately.
Qualifications: ESSENTIAL SKILLS AND QUALIFICATIONS
- Strong verbal and written communication skills
- Effective time management and problem-solving skills
- Ability to work well with a team and demonstrate attention to detail
- Excellent organizational skills and interpersonal abilities
- Proficiency in event management software and Microsoft Office Suite
- Certification for TABC & Texas Food Handlers required
Physical Requirements
- Sitting: occasional
- Standing/Walking: Frequent, including standing for long periods of time
- Lifting/Carrying: Up to 50 lbs., such as kitchen supplies and equipment
- Other Physical Requirements: handling, grasping, and crouching as needed
Working Environment
- Interior: Banquet ballroom & boardroom
- Exterior: Restaurant patio and courtyard area
BASICS
- Maintain cleanliness and organization in all work areas
- Display courteous behavior with guests and team members
- Report any unsafe conditions immediately
- Ensure restaurant equipment is in proper working condition
- Attend require meetings
- Follow company policies and procedures
- Perform any additional duties as assigned by the supervisor
CANDIDATE PROFILE
Education and Experience
- High school diploma or equivalent required
- Minimum of 2 years of experience in banquet or event management required
- Previous supervisory or managerial experience in Food & Beverage is required
