Job Description

Job Location Hotel Valencia Santana Row - San Jose, CA 95128 Salary Range $18.10 - $18.00 Hourly

Job Title: Bell/Valet Attendant
Location: Hotel Valencia Santana Row, San Jose, CA

As a Bell/Valet Attendant, you will be responsible for fulfilling all guest service needs while on property, offering a combination of both valet and bellman duties. You will work in the front of the house and interact with guests frequently, providing top-notch service with a strong focus on customer satisfaction. This role requires excellent communication skills and previous customer service experience is a plus.

Shift Requirements:

We are currently hiring for open availability, ranging from:

• 6:00AM – 11:00PM
• Overnight shifts: 11:00 PM - 7:30 AM (On occasion for coverage)
• Must be available to work weekends and holidays.

Responsibilities:

• Welcome guests to the hotel with a friendly and professional attitude.
• Handle guest luggage and ensure timely delivery to rooms.
• Assist guests with dry-cleaning pickup and delivery
• Provide information on local attractions, room features, and hotel amenities.
• Deliver messages and packages to meetings and guest rooms.
• Attend required meetings and participate in ongoing training.
• Keep work areas clean and organized
• Maintain a high level of courtesy and professionalism with both guests and fellow employees.
• Report unsafe conditions to your supervisor immediately.
• Ensure hotel equipment is in proper working condition.
• Assist valet staff as needed, and maintain a clean driving record to drive guest vehicles.
• Perform any other duties as assigned by your supervisor.

Working Environment:

• Primarily working in the exterior areas of the hotel, with occasional interior tasks.
• Exposure to varied weather conditions

Physical Requirements:

• Standing/Walking: Constant, for varying lengths of time.
• Stooping (Bending at waist): Frequent, to load/unload luggage and bell carts.
• Pushing/Pulling: Bell carts weighing up to 100 pounds
• Lifting/Carrying: Guest luggage weighing up to 50 pounds

Qualifications:

• Previous experience in hotel operations or customer service is preferred.
• Effective communication skills with the ability to interact with guests and team members.
• Ability to work productively in a team environment.
• Multitasking skills, with the ability to manage multiple tasks efficiently.
• Composure and patience under pressure.
• Ability to work with multiple computer programs
• A valid driver’s license and a clean driving record are required.

Benefits:

• Medical, Dental, Life Insurance
• Paid Time Off
• Paid Community Service Days
• Additional benefits available – click here to learn more!

Valencia Hotel Group is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, disability, or ancestry in any aspect of employment.

Qualifications