Job Description

Job Location: Cotton Court - Lubbock, TX 79401
Position Type: Full TimeROLE DESCRIPTION
Position: Executive Housekeeping Manager
Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!
Come be a part of an AWARD WINNING TEAM.
Our hotels are unique and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today’s passionate traveler. Each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
Status: Exempt
Reports to: General Manager
JOB SUMMARY
The Executive Housekeeping Manager is responsible for overseeing the entire housekeeping department, ensuring that guest rooms and public areas are impeccably clean and well-maintained. This role supports the team by providing strategic leadership, training, and guidance to housekeeping staff, and by implementing and maintaining high standards of cleanliness and presentation throughout the hotel.

ESSENTIAL DUTIES & FUNCTIONS
- Operational Responsibilities
- Oversee and manage the daily operations of the housekeeping department.
- Develop and implement housekeeping policies and procedures.
- Ensure all guest rooms and public areas meet the hotel's cleanliness standards.
- Managerial Responsibilities
- Lead, train, and mentor housekeeping staff.
- Conduct performance evaluations and provide constructive feedback.
- Manage staffing levels, schedules, and labor costs.
- Guest Services
- Address guest inquiries and resolve any issues or complaints.
- Ensure guest satisfaction by accommodating special requests.
- Team Support and Training
- Provide ongoing training and development opportunities for housekeeping staff.
- Foster a positive and collaborative team environment.
- Communication and Reporting
- Communicate effectively with the general manager and other department heads.
- Prepare and submit reports on housekeeping activities and performance.
- Safety & Compliance
- Follow all hotel policies and procedures.
- Adhere to safety standards and maintain a safe working environment.

QualificationsESSENTIAL SKILLS AND QUALIFICATIONS
- Strong verbal and written communication skills
- Effective time management and problem-solving skills
- Ability to work well with a team and demonstrate attention to detail
- Excellent organizational skills and interpersonal abilities
- Previous experience in a housekeeping management role is required
Physical Requirements
- Sitting: Occasional
- Standing/Walking: Frequent, including walking long distances
- Lifting/Carrying: Up to 50 lbs, such as supplies and equipment
- Other Physical Requirements: Handling, grasping, and crouching as needed
Working Environment
- Interior: Guest rooms, hallways, and public areas
BASICS
- Maintain cleanliness and organization in all work areas
- Display courteous behavior with guests and team members
- Report any unsafe conditions immediately
- Ensure hotel equipment is in proper working condition
- Perform any additional duties as assigned by the supervisor
CANDIDATE PROFILE
- Education and

Experience: High school diploma or equivalent required; bachelor's degree in hospitality management or a related field preferred; previous experience in a housekeeping management role is required