Job Description

We are currently looking to recruit a Customer Service and Warranty Support agent for our well-established client based in Park West. The role offers up to 32,500 salary with opportunities to train and develop within a large motor distributor group.

Responsibilities

• Handle customer queries received from multiple channels.
• Understand and respond to customer needs, exceeding customers expectations at all times.
• Review warranty claims and payments with clients.
• Present and maintain customer service & warranty reports.
• Deal with customer and warranty related queries from our B2B customers.
• Operate as part of a dynamic and continuously evolving team working to meet set standards.
• Display personal ownership in handling customer enquiries.

Knowledge and skills:

• We are looking for highly motivated and passionate person.
• Customer service experience within the motor industry would be ideal, however training will be provided
• Understanding customers needs and skillfully communicating in a professional and personable manner is a must.
• You should be confident and adept at working in a changing environment.
• Proven customer handling experience would be ideal.

Critical Skills:

• Customer & quality focused
• Proven IT skills
• Excellent communicator
• Attention to detail
• Pro-active approach
• Willing to learn
• Strong team player
• Problem-solving skills

Package

• 32,500/year

• Monday - Friday

• 8:30am 5pm