Job Description

100% Remote

Full Time

Client is looking for someone with either IDS, ILS or Umbrella experience

• Provide technical support for enterprise systems.
• Troubleshoot, repair and recover from basic hardware or software failures in accordance with standard operating procedures.
• Perform routine operational tasks, verifying the integrity and availability of all hardware, resources, systems, and key processes.
• Review system and application logs, and verify completion of scheduled jobs.
• Perform systems related maintenance such as hardware rebooting, patching, backups, snapshots, health monitoring, hardware/software asset management, software distribution and server decommissioning.
• Installing, configuring, testing and maintaining systems, application software and system management tools.
• Maintain the highest levels of systems and infrastructure availability.
• Interact with senior engineers to identify areas of improvement for operational efficiency.
• Work closely with technical and non-technical personnel within and across the Client's departments and vendors.
• Comply with Incident Management and Change Management procedures and reporting practices.
• Serve as a Technical Lead and provide Subject Matter Expertise for project/task planning, estimation, scheduling, and staffing.
• Lead and contribute to design discussions and ensure that designs are aligned with the Client's Secure By Design philosophy, the Client's architecture, and also the current roadmap.
• Collaborate with senior engineers and Enterprise Architecture to design systems of high complexity.
• Review system/application designs to ensure the selection of appropriate technologies, the efficient use of resources, and the proper integration of systems and technologies.
• Assume technical responsibility for all stages of the software development process to ensure compliance with application development standards and achievement of documented requirements.
• Develop and maintain accurate system/application documentation via the use of flowcharts, diagrams, and other relevant tools.
• Perform code reviews and/or review pull requests to ensure adherence to established standards and practices.
• Accountable for providing escalation support to troubleshoot and maintain production systems and to resolve production issues and outages.
• Interact with other engineers and management to identify areas of improvement for operational efficiency.
• Assign work to technical staff, monitor their performance, and report on their progress.
• Remain current on relevant/new technologies and available vendor packages; evaluate and make recommendations for adoption as appropriate.
• Provide advice, guidance, and assistance to junior engineers in researching technical problems and designs of varying complexity in order to develop staff capabilities.
• Review recommendations from junior engineers.
• Advocate and/or implement these recommendations, as appropriate.
• Participate in on-call 24x7 support as needed in the event of system outage or failure.

Key Relationships

• Manager

• Escalate issues, keep informed, advise and receive instructions
• Team
• Inspire and motivate team, provide direction and manage performance
• Guide, support, coach and mentor team members
• Review the work and proposals of team members
• Encourage team to work collaboratively to contribute to achieving the team’s business outcomes
• Business Units/3rd Parties
• Resolve and provide solutions to issues

Equivalent combination of education and experience is considered.

• 5+ years’ experience with Hogan systems.
• Associates or Bachelor’s Degree in related field is preferred.
• In lieu of a degree, combination of education and 5+ years of related work experience is required that provides the necessary skills and knowledge to perform all the essential job functions.
• Demonstrated understanding of Network, Compute, Storage, Cloud and End-User technologies.
• Strong interpersonal, problem solving and multi-tasking skills desired.
• Must be able to present system designs for user approval at formal reviews.
• Must be capable to provide solutions to identified systems issues.

Preferred Qualifications:

• Experience with any of the following is preferred: DB2, Easytrieve, zLinux, SOAP, XML, Web Services, Micro Services and Celeriti.
• Distributed platforms knowledge will also be factored: ASP, SQL Server, Sybase, .Net, Java, JavaScript, Visual Basic, VBScript.