Xiaomi Technology

技术产品支持1

Xiaomi Technology  •  Onsite  •  8 days ago
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Job Description

技术产品支持1北京社招全职职位 ID:A66785职位描述1. 负责产品技术资料的审核、发布、运营工作,保证产品技术资料及时上线;
2. 对知识库的使用情况进行调研、分析,持续优化知识内容和系统功能,保证知识好搜易懂;
3. 对接产品组,推动知识工单的及时处理,保证缺失、错误内容及时更新;
4. 对接客服、工程师侧,收集知识相关的需求和建议,保证知识支持工作的闭环;
5. 完成部门安排的其他项目类工作。职位要求1. 本科及以上学历,3年以上工作经验;
2. 1年以上一线客服/工程师岗位的管理经验,熟悉客服/工程师的工作流程;
3. 具备一定家电/手机/智能设备的技术能力,了解产品功能及结构、熟悉常见故障;
4. 扎实的文字功底,能通俗易懂的描述产品知识;
5. 具备较强的自我学习能力和自驱力,良好的团队合作精神。 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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