Job Description

Summary / Objective
The Service Manager’s primary job function is to be fully accountable for the success of the company’s service facility in which the position will ensure that all areas of the service center are properly following company requirements by directing all operational aspects of the service center on-site. The Service Manager is responsible for ensuring proper staffing, maintaining clean, well-organized and proper equipment which includes all parts, etc. The Service Manager is responsible for protecting the company property and assets.

Supervisory Responsibilities
Manage and direct a team to provide service to the stores of Bestway along with other related business opportunities to service.

Leadership
• Responsible for coaching, motivating and overseeing the people of the service department.
• Responsible for ensuring that all cost of repairs and labor costs are accurate.
• Responsible for communicating with Department of Service and all customers regarding service job status and any outstanding issues on repairs.
• Responsible for ensuring that all diagnostics are performed properly and will assist when required.
• Supervises, selects and hires service personnel.
• Responsible for ensuring the shop, equipment and vehicles are available and maintained in excellent order.
• Responsible for performing required administrative details that would include reports, estimates, and forecasts; initiate and work with Department of Service on initiatives to increase the profit margin of the service department.
• Conduct department meetings as required and ensure that all employees are trained on their job responsibilities.
• Achieve repair and gross profit objectives for the Service Department.
• Follow-up on all Customer concerns regarding their service experience.
• Responsible for maintaining a safe working environment including any and all state, OSHA regulations if required and Company safety practices.
• Responsible for ensuring that the Shop Manager is maintaining the facility with organization and cleaned at all times.

Competencies
• Decision Maker – exhibit the ability to identify and understand various issues and problems and compare date and information to draw conclusions and make a decision timely and effectively
• Authenticity – gain the trust of your people by demonstrating openness and honesty
• Time Management – ability to prioritize
• Organization – demonstrate clear process to keep tasks ongoing
• Building Partnerships – ability to identify opportunities and taking action to build strategic relationships between their area and other teams, departments, stores, and organizations to help in achieving the company’s business objectives.

Qualifications
Minimum of 5 years of experience in the management of a Service Center for electronics, appliances and furniture repair.

Position Type / Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Saturday
8:00 a.m. to 6 p.m. and will require additional hours as needed.

The Service Center Manager Position is required to embrace and represent the Bestway’s Bring It Values!

• Caring
• Integrity
• Servant Leadership
• Ownership
• Fun