Job Description

At Children’s Wisconsin, we believe kids deserve the best.

Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin:https://www.instagram.com/lifeatcw/

This position acts within the scope of practice of a Certified Nursing Assistant (CNA). Performs a variety of clinical duties which promote a safe and organized environment for the delivery of services to children and their families within the urgent care setting. This position reports to an Urgent Care supervisor.

Essential Functions

• Adheres to all CW and Urgent Care policies, procedures, and standards. Ensures confidentiality to our customers by creating and maintaining a secure and trusting environment; maintains HIPAA compliance. Provides exceptional care to patients and families to fulfill our patient experience promise.

• Regularly performs CNA duties within the scope of professional practice and maintains own urgent care competencies as determined by position scope of practice. * Completes rooming process and prepares patient for provider visit. * Obtains vital signs (height, weight, , manual heart rate, respiratory rate, BP, etc). * Specimen collection (with exception of swabbing or catheterizing) and runs point of care tests. * Assists with procedures and performs tasks, such as splinting, as directed by the provider.

• Alerts provider or Registered Nurse (RN) of any patient needing immediate assistance.

• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. * Maintain knowledge of the principles of growth and development over the life span. * Understand data reflective of the patient's status. * Interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs. * Provide the care needed as described in the department's policies and procedures.

• Applies Front Desk Service Standards to provide exceptional care to patients and families. Communicates wait time updates to patients and families. Provides clerical support to the clinic through answering and directing telephone calls, opening, sorting and routing incoming mail.

• Completes accurate registration as outlined by the Patient Access Complete Registration policy including MyChart activation. Manages assigned work queues to ensure accuracy and completion per department guidelines. Utilizes scheduling applications to facilitate appointment scheduling and cancellations.

• Maintains a clean and organized environment through stocking supplies and disinfecting furniture and medical supplies as needed.

• Attends staff meetings and in-services and keeps abreast of communication that affects patient careand clinic operations.

• Performs other duties as assigned.

Education:

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required

• Currently registered with the State of Wisconsin Registry for Nursing Assistants/Home Health Aides to be eligible for employment in the basic provider settings plus federally certified home health agencies and hospices or a graduate of an accredited Medical Assistant program. Certified Nursing Assistant certifications are not required to be renewed after hire. required

Experience:

• Customer service experience required

• Knowledge of medical terminology obtained through passing a medical terminology course, or demonstrated through work experience required

• Pediatric experience required

Knowledge, Skills and Abilities

• Proficient in the Microsoft Windows environment.

• Excellent organizational and prioritizing skills necessary to work independently in a fast paced multi-functioned department

• Requires excellent interpersonal and communication skills in order to assist patients, parents, and physicians and other staff.

• Required flexibility to prioritize efforts to meet needs of the patients, parents, physicians and other staff.

• Ability to walk/stand for approximately 50% of the work time and to frequently squat/ bend/ kneel, lift/carry, pull/push weights of approximately 20 lbs. and moderately 50 lbs, as well as lift and position patients weighing up to 75 pounds. May occasionally reach overhead to obtain supplies from storeroom or freezer/ refrigerator.

• Will require travel to any Urgent Care location.

• During periods of high volume, additional shifts may be required.

Licenses and Certifications:

• BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council required

• - + one of the following: - N/A

• CMA-Certified/Registered Medical Assistant - American Medical Technologists

• CNA-Certified Nurses Assistant - Wisconsin Department of Health Services

Patient Care Responsibility

• Provides care appropriate to patient population and as described in applicable policies and procedures.

Required for All Jobs:

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.

• Employment is at-will. This document does not create an employment contract, implied or otherwise.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses:

BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council