Provide analysis and support to assigned operational program area. To advance the development, integration, and support of innovative design technologies that enhance efficiency, accuracy, and quality of transportation project delivery. Support engineers, designers, project teams and internal and external customers by implementing and maintaining digital tools, workflows, and standards related to 3D design software and other emerging technologies. Collaborate across disciplines to ensure that VDOT remains at the forefront of design innovation, while aligning technology solutions with agency goals, industry best practices, and evolving infrastructure needs.
Design Technologies Support: Serve as the technical support resource for all departmental CADD software applications, including but not limited to, Bentley design tools such as OpenRoads, OpenBridge, and the ProjectWise file management system. Duties include installing and configuring software, managing user accounts and access permissions, and ensuring operational functionality. Coordinate with technical staff and other division support teams to diagnose and resolve software, hardware, and system-related issues in a timely and efficient manner.
Helpdesk Support: Manage and maintain support requests within the Design Technologies helpdesk system (database), including the entry, monitoring, and assessment of tickets submitted by both internal and external users. Diagnose and resolve issues as they are received to ensure support of all issues in a timely and efficient manner. Serve as backup Helpdesk Coordinator, providing administrative support and oversight of the Helpdesk system as required.
Technical Development: Develop and maintain user-focused written communication materials, including job aids, training manuals, and presentations, to support the effective use of software applications. Ensure all documentation is regularly updated to reflect changes in software functionality and departmental processes, promoting consistent and accurate user support.
Vendor Coordination: Coordinate and manage interactions with software vendors, including initiating support requests for vendor-specific technical issues and working directly with vendors to ensure timely and effective problem resolution. Collaborate with vendors to discuss new software initiatives, updates, and potential impacts—both positive and negative—on existing systems to support the department’s operational goals and technology strategy.
Ability to audit digital records/accounts for system security requirements.
Ability to communicate effectively with internal and external customers.
Ability to create clear, concise, and accurate documentation for software updates, for integration into organizational policies and user manuals.
Ability to establish and maintain effective working relationships with agency business and technical staff, other governmental employees, and vendors.
Ability to follow oral and written instructions.
Ability to gather and analyze data and reach sound, logical conclusions.
Ability to make presentations and conduct training.
Ability to manage multiple tasks simultaneously in a dynamic work environment.
Ability to provide technical support to customers by analyzing, designing, developing and implementing technology solutions.
Ability to work independently to set priorities, schedules, resolve issues and make decisions.
Knowledge of civil engineering practices and principles related to roadway design and transportation infrastructure.
Skill in documenting workflows.
Skill in strategic and analytical thinking.
Skill in the use of computers and software applications.
Skill in using a variety of software applications to include Computer Aided Drafting (CAD) design software.
Ability to communicate effectively orally and in writing and develop positive working relationships with others.
Ability to ensure compliance with agency standards, specifications, policies and procedures.
Ability to investigate, research, analyze, evaluate, and test software applications, and make program recommendations.
Knowledge of Construction methods and materials.
Skill in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Skill in the delivery of exemplary customer service.
Skill in the use of computers, software, and hardware applications.
Skills in training and supporting others in the use of technical software, including the creation and use of documentation, job aids, and other learning materials.
A combination of training, experience, or education in Civil Engineering, Engineering Technology or related field desired.
Click below to learn more about the Competency Model associated with this Position:
VDOT employees must abide by VDOTs Code of Ethics and the Commonwealths Standards of Conduct.
VDOT utilizes a market based pay program, which has been approved by DHRM. Therefore, advertised rates of pay may or may not align with the Commonwealth pay bands.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer.
Please be aware all VDOT positions require pre-employment screenings. These screenings may include the following:
The Commonwealth of Virginia is located in the South Atlantic region of the United States. It was the 10th state to be admitted to the Union on June 25, 1788. Home to approximately 8 million residents, Virginia is the 12th most populous state in the United States. The capital is Richmond, and its most populous city is Virginia Beach.
The narrative history of the Commonwealth of Virginia often begins with the founding of Jamestown in 1607, near what is now modern day Williamsburg, Virginia. Jamestown became the first permanent English settlement in the New World, and the Virginia General Assembly, established on July 30, 1619, is now recognized as the oldest legislative body in the western hemisphere. When Virginia became a royal colony in 1624, the robust tobacco trade that had been developing in Virginia helped establish the American colonies as a powerful economic force. During the American Revolution, Virginia witnessed the final surrender of British forces at Yorktown and later became known as the birthplace of many revolution-era figures and future American presidents, including George Washington and Thomas Jefferson. To date, 8 United States presidents have been born in Virginia, more than in any other state.
The modern government of Virginia is nearly identical in structure to the federal government, and is divided into 3 branches, these being the executive, legislative, and judiciary branches. The Virginia General Assembly is comprised of the 100-member House of Delegates and the 40-member Senate. A governor and lieutenant governor are elected every 4 years. Governors cannot be elected to or serve consecutive terms. Virginia’s judicial system consists of the Supreme Court of Virginia and the Court of Appeals of Virginia, the Circuit Courts, and the lower General District Courts and the Juvenile and Domestic Relations District Courts. Virginia has 13 electoral votes in presidential elections, and possesses 11 seats in the U.S. House of Representatives.
