Job Description

Position Details: Existing vacancy
MNO’s culture is at our core
The MNO workplace culture is full of potential ready to be unlocked. As our Self-Governance agreement materializes, we are building a workplace culture of action, responsibility, and most importantly a desire to serve the Métis community. When defining what MNO culture is, it’s difficult, because of our diverse leadership styles, and the different programs and services offered. What that really means is there is a place for almost everyone under the MNO employer umbrella. We recognize people are different, and that is our source of strength. We bring opinions together, welcome healthy conflict, and look to always find answers, not problems.
Click here to learn about the Métis Nation of Ontario, and help you decide if we are the right fit for you
What We Can Offer You

• Comprehensive employer-paid health benefits and pension plan
• Generous vacation allotment starting at 15 day's for regular employees and 20 day's for management
• Annual paid two-week holiday closure in December
• 16 paid public and employer holidays
• 15 paid health & wellness days
• Challenging, multi-disciplinary work environment that fosters learning and professional development
• Substantial educational incentive to promote personal and professional growth
• An opportunity to make a direct or indirect impact on the lives of the Métis Peoples across the Province
• Other perks
◦ Employee Assistance Plan
◦ Telemedicine plan
◦ Health care spending account
◦ Goodlife corporate membership discount
◦ Bell Mobility's exclusive partner program
◦ Staple's corporate discount
◦ Dell member purchase program
◦ Mark's corporate discount

About the Role:
The Supervisor of Community Support Services is responsible for the quality, consistency and continuity of daily program operations the Community Support Services (CSS) Program. This includes supervision the full life cycle of the program and its employees—from hiring and orientation to coaching, performance management, and, where necessary, termination.
Core responsibilities and program oversight include providing operational support and guidance of the CSS program Coordinators, including program planning, implementation, and evaluation. Ensures program activities align with MNO’s Healing and Wellness Branch goals and meet deliverables outlined by funders. People Management of this position supports and supervises program Coordinators, providing direction, mentorship, and performance management. Ensures Coordinators are supported to meet performance expectations and contribute effectively to program success.
Operational efficiency of this position includes identifying and recommending program changes or improvements that will enhance program effectiveness, impact, and sustainability. Funding and reporting functions of this job require tracking and monitoring Coordinator local funding allocations ensuring expenditures are following reporting requirements.
The Supervisor plays a key role in supporting the continued growth and impact of the CSS program. By fostering a culture of continuous improvement and collaboration, the Supervisor ensures the program contributes meaningfully to broader Healing and Wellness Branch priorities and supports the health and well-being of Métis families and communities across Ontario.
What you will be doing:
• Provide day-to-day leadership and support to frontline staff delivering Healing and Wellness programming
• Promote understanding and compliance with all MNO policies and procedures
• Respond to programming inquiries, offering recommendations and escalating as needed
• Provide support, training, and interventions to frontline staff
• Conduct monthly one-on-one service reviews with coordinators and report to management
• Develop, implement, and monitor individualized support and action plans for programming staff
• Monitor and follow up on employee support plans; attend weekly supervisor meetings
• Collaborate with Human Resources to resolve complex employee relations and workplace conflicts
• Facilitate frontline support during program changes
• Document and execute front line performance reviews.
• Participate in the development of annual project work plans and budgets in collaboration with the Healing and Wellness management team
• Lead program team monthly Town Halls
• Support management with assignments and participate in Healing and Wellness training
• Ensure accurate completion of and approve: submission of Paid Time Off, employee expense, and Purchase Card forms
• Support budget development and conduct monthly monitoring processes for report back to Managers
• Promotes the values of the organization within the workplace and in the community by demonstrating positive and professional relationships with others (employees, citizens, council, volunteers, advocates, etc.)
• Reports all unsafe conditions, hazards or practices, accidents and incidents in accordance with the Occupational Health and Safety Act and adheres to all Health and Safety requirements within the MNO’s policies and procedures and provincial legislation.
• Performs other job/branch-related duties as required.
Qualifications:
• 3 to 5 years of experience
• Relevant background in Métis focused and broader Indigenous health promotion, recreation and social programs.
• University Degree in a Social Health related field and/or minimum of 2 years of experience in providing Supervisory or Management of programs and services in an Indigenous setting.
• Well-developed administrative, organizational and communication skills in order to meet deadlines.
• Proficiency with computer programs.
• Ability to work as part of a team and independently with minimal supervision.
• Knowledge of Métis focused and broader Aboriginal programs and services
• Flexible work schedule with ability to work extended hours or week-ends as necessary
• Willingness and ability to travel

AODA Statement

The Métis Nation of Ontario commits to providing accommodation as required by the Ontario Human Rights Act, unless to do so would cause undue hardship. Accommodations will be provided in accordance with the principles of dignity, individualization, and inclusion. The Métis Nation of Ontario will work cooperatively and in the spirit of respect with all partners in the accommodation process. These accommodations will extend to all aspects of the employment relationship including recruitment and selection.
Please email human resources if you require an accommodation during the hiring process.

Special Services Organization
The Métis Nation of Ontario is a special services organization. All applicants are encouraged to apply. Preference may be given to qualified applicants who meet the requirements for MNO Citizenship as per the MNO Bylaws and who are in good standing.

The Métis Nation of Ontario uses Artificial Intelligence (AI) to help in the screening and assessing of applicants within our Applicant Tracking System (ATS).