Job Description

Name of the position: L2 Infra Support

Location: Coimbatore

No. of resources needed : 01

Mode: Fulltime

Years of experience: 8+ Years

The Infrastructure Support Engineer (Windows + DBA) – L2 Support role is responsible for providing overnight operational support across Windows Server and SQL Server environments. The role focuses on proactive monitoring, incident management, patching, deployment execution, and routine maintenance to ensure system reliability, database performance, and overall platform stability. The resource will operate within defined SOPs, runbooks, and escalation frameworks while coordinating with client teams for seamless operations.

Key Responsibilities:

· Monitor Windows Server infrastructure, SQL Server databases, and Azure VM environments using tools such as PRTG, Azure Monitor, and other monitoring platforms

· Review alerts, acknowledge incidents, and perform triage and resolution based on established SOPs and runbooks

· Resolve infrastructure and database-related issues, escalating complex incidents to L3 teams or client stakeholders as required

· Perform Windows OS patching, security updates, and software upgrades during scheduled maintenance windows

· Execute database maintenance activities including backups, integrity checks, job monitoring, and performance validation

· Monitor database instances, SQL Agent jobs, backup status, and server resource utilization to ensure operational health

· Execute application and database deployments using tools such as Azure DevOps, Redgate, DB Maestro, or other approved deployment platforms

· Validate system and database functionality post deployments and maintenance activities

· Document all operational activities, incident resolutions, and maintenance outcomes in tracking systems

· Coordinate with client teams (including Paradigm and associated stakeholders) for change approvals, release execution, and incident communication

· Support service requests, incident tickets, and operational tasks within defined SLA timelines

· Contribute to continuous improvement initiatives, automation opportunities, and backlog items across infrastructure and database platforms

Required Skills and Qualifications:

· 8+ years of experience in Windows Server administration and SQL Server support

· Working knowledge of Windows Server environments (patching, services, performance monitoring, event logs)

· Basic to intermediate knowledge of SQL Server administration, monitoring, and troubleshooting

· Experience with monitoring tools such as PRTG, Azure Monitor, or equivalent

· Understanding of OS patching, database backup strategies, job monitoring, and deployment processes

· Familiarity with deployment tools such as Azure DevOps, Redgate, DB Maestro, or similar

· Ability to execute tasks based on SOPs and perform structured incident troubleshooting

· Strong analytical and problem-solving skills with attention to detail

· Good communication and coordination skills, especially in a shift-based support model

Preferred Qualifications:

· Exposure to Azure infrastructure (Azure VMs, networking basics, and cloud monitoring)

· Basic scripting knowledge (PowerShell, T-SQL)

· Experience working in ITIL-based support environments

· Prior experience in managed services or production support engagements