Name of the position: Account Manager
Location: Coimbatore/Chennai/Bangalore
No. of resources needed: 01
Mode: Full-time
Years of experience: 8+ Years
Shift: US shift (7pm to 4am IST)
We are seeking a dynamic and client-focused Account Manager to oversee client relationships, ensure satisfaction, and drive business growth. The ideal candidate will act as the primary point of contact for clients, managing ongoing projects, contracts, and revenue goals. This role requires a combination of strategic thinking, relationship management, and business acumen to ensure mutual success for both clients and the company.
Client Management
Serve as the main point of contact for clients, ensuring timely communication and issue resolution.
Build and nurture relationships with key customers, partners, and stakeholders.
Maintain high levels of client satisfaction and retention.
Handle and resolve escalated client concerns effectively.
Business Development
Identify new business opportunities and develop strategies to expand revenue from existing clients.
Collaborate with the Engineering and Delivery teams to pitch new services or solutions.
Lead proposal creation, bids, and contract negotiations to secure new projects.
Contribute to expanding the company’s client base and overall revenue growth.
Project Management
Oversee the delivery of software services to clients, ensuring projects are completed on time, within budget, and to quality standards.
Coordinate with internal teams to meet client expectations and project goals.
Contract Management
Manage client contracts, ensuring terms and conditions are followed by both parties.
Handle renewals, amendments, and renegotiations as required.
Financial Management
Monitor project budgets, ensuring profitability and adherence to financial targets.
Track and manage client billing, expenses, and revenue performance.
Reporting & Analysis
Generate and analyze client and project reports to identify trends, risks, and opportunities.
Provide insights and recommendations to improve client satisfaction and revenue performance.
Bachelor’s degree in Business Administration, Management, or a related field (MBA preferred).
8+ years of experience in account management, client servicing, or business development—preferably within the IT or software services industry.
Strong communication, negotiation, and relationship management skills.
Proven ability to manage multiple accounts and projects simultaneously.
Experience with contract and financial management.
Analytical mindset with the ability to derive insights from data and reports.
Excellent organizational and problem-solving abilities.
Augusta Hitech develops high-complexity integrated technology systems with the expertise of a global leader and the efficiency of a young company propelled by innovation.
Augusta Hitech is a single-focus company in a world of lumbering, omni-functional giants. By cutting out bureaucratic delays and moving directly from your pitch to a detailed, development-ready process flow, we build the best technology solutions in the world with unequaled precision, performance, and customization. We don’t do simple, and we don’t do slow, and we’re leveraging our capabilities to build a better modern world.
Innovation Labs
Augusta’s Innovation Labs are unique development units immersed in the bleeding edges of technical systems: quantum engineering, blockchain solutions, metaverse and multi-reality functions, data science, and integrated AIoT.
These are spaces where our engineers are constantly pushing the boundaries of what’s possible, developing the skills and experience to create paradigm-shifting products and offer genuinely transformative services. The Innovation Labs coordinate with our product engineers, providing expertise in these crucial service areas and ensuring that the systems we design are leveraging the most powerful and advanced technologies available.
Engineering / Product Development
Our team of more than 200 exceptional engineers use a novel workflow to develop advanced systems and solutions. We can handle almost any category of problem in almost any technical domain, and do it in a fraction of the time it would take a traditionally-structured competitor.
Our teams work in four primary areas: product engineering for high-complexity integrated technology systems, cloud engineering and security, data engineering and AI, and automation engineering.
