Supports the training and operations functions of specific software applications including user account management, training users, and troubleshooting all aspects of the system. 1. Trains users on functionality and changes; routinely interfaces with users to
determine and assist with issues. Assists with development of technical training programs, materials, and lab exercises. Assists with evaluation of trainee performance and the training program.
Graduation from an accredited high school/GED Program plus four (4) years experience supporting departmental applications.
Special Requirements/Knowledge, Skills & Abilities:
Familiarity with standard office software, including template/fillable forms creation including Adobe Acrobat/ Nuance, web browser and audio/video recording software configuration options and settings preferred. Prior work experience/familiarity with department operations/workflow. Must pass a background investigation.
“Individuals holding or considered for a position which has, or may have, access to criminal justice databases including the FBI Criminal Justice Information Systems, NCIC/TCIC and similar databases, must pass a national fingerprint-based records check prior to placement in such position and may be denied placement in such positions and/or access to such systems. Individuals must also maintain the ability to pass the records check while in the position or until such time that the Commissioners Court and the County Civil Service Commission deem this position no longer has this requirement.”
Physical/Environmental Requirements:
Standard office environment. Ability to lift and carry up to 50 lbs. unassisted.
Dallas County is the second most populous county in Texas, accountable to two million residents spread over 30 municipalities.
The County is a rich tapestry of individuals of varying ages, backgrounds, nationalities and faiths. One-fourth of our population is foreign-born, contributing to the unique vibrancy that sets our County apart.
We provide essential community programs, including public and mental health services, a court and juvenile justice system, the recording of property and the issuance of licenses for marriage, drivers and vehicle plates. These services are provided to the citizens by more than 6,500 employees working in 100 different departments and elected offices.
Whether you’re a seasoned professional, ready to apply your expertise to the next challenge, or a new member of the workforce researching career options, we invite you to explore our wide range of job opportunities.
