NIO

乐道长沙-UEO用户体验官

NIO  •  Onsite  •  18 days ago
Expired
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Job Description

乐道长沙-UEO用户体验官长沙社招全职用户与服务本科及以上3-5 年职位描述(一)用户异议全流程处理
1.负责各类用户异议,建立快速响应机制,精准拆解问题并高效沟通。
2.联动跨部门推动异议闭环,跟踪进度、同步用户、回访满意度,搭建全链路机制,降低重复异议率。
3.对用户满意度指标负责,分析异议数据,挖掘痛点并输出优化建议,助力体验选代。
4.合理运用积分、卡券等工具,设计异议处理及关怀方案,化解用户不满、强化信任。
(二)用户涟漪/社群生态运营
1.结合用户画像策划社区涟漪活动,打造高粘性互动场景,引导用用户参与社区共建。
2.赋能区域用户组织/社群,提供资源与运营支持,激活自运营活力,实现口碑扩散。
3.覆盖用户全生命周期涟漪体验,做好新老用户引导、维护,提升归属感。
4.引导用户参与品牌活动及内容创作,助力延续性购买转化。
5.创新用户关怀形式,优化互动体验,提升社区活跃度与用户忠诚度。职位要求1.认同蔚来品牌文化与运营模式,具备强烈用户导向思维,热衷用户互动与社区建设。
2.2年以上用户服务、售后服务或运营相关经验,有一线问题处理、汽车相关知识者优先。
3.具备优秀沟通协调、问题解决能力,擅长跨团队协作,选逻辑清晰、对数据敏感。
4.有社区运营、活动策划经验者优先加分。
5.性格开朗、交际能力强,积极热情,学习能力强,有创新所思维,可设计差异化涟漪体验方案。 投递
NIO

About NIO

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.

NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.

NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Jiading, CN
Year Founded
Unknown
Website
nio.com
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