Job Description

Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how.

Piaget excels in everything that is rare, precious and exceptional.

Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.

YOUR MISSION: Assist the Store Manager in the day-to-day store operations. In line with Company policies and Store Management guidelines, ensure efficient operations management for dedicated managerial tasks such as staffing issues, planning shifts / rotas and / or customer issues / complaints in order to improve customer service and enhance customer satisfaction. HOW WILL YOU MAKE AN IMPACT? - Assist the Store Manager in overseeing daily store operations, ensuring alignment with Company policies and Store Management guidelines. - Manage staffing issues, including planning shifts and rotas, to maintain optimal store performance. - Address customer issues and complaints promptly to enhance customer satisfaction. - Demonstrate key product/service features and link them to customer challenges to drive sales. - Provide advanced product/service information and respond to complex customer inquiries. - Lead day-to-day operations for a specific store department, ensuring efficient workflow. - Record and process custom/special orders, coordinating with relevant teams for delivery. - Handle basic issue escalations and provide necessary managerial approvals. - Design and manage monthly schedules, assigning tasks to ensure high-priority work is completed. - Present additional products/services during customer interactions to maximize sales opportunities. - Conduct customer interviews to clarify requirements and assist in potential customer interviews. - Develop new customer relationships through proactive outreach and serve as the first point of contact for queries and complaints. - Identify and recommend products/services that meet customer needs, encouraging purchases. - Participate in professional development activities to enhance capabilities and stay updated on industry best practices. - Prioritize and manage personal workflow to meet productivity, quality, and timeliness standards. - Utilize performance management systems to improve personal performance. - Post-Secondary Non-Tertiary Education required. - Sound experience and understanding of straightforward procedures or systems. - Basic experience in coordinating the work of others. HOW WILL YOU EXPERIENCE SUCCESS WITH US? Post-Secondary Non-Tertiary Education Sound experience and understanding of straightforward procedures or systems.