NIO

服务中心督导-SH

NIO  •  Onsite  •  17 days ago
Expired
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Job Description

服务中心督导-SH推荐投递-用户与服务上海社招全职用户与服务本科及以上3-5 年职位描述1、熟悉车辆、售后服务策略、售后服务标准、商务政策等,深刻理解公司服务理念及价值观,辅导授权合作伙伴业务开展,确保授权合作伙伴对蔚来策略、标准、政策的理解和执行,为用户提供无忧售后服务,确保维修时效、维修质量及维修服务体验;
2、了解授权合作伙伴的业务情况,包括但不限于人员结构、产能情况等;
3、对授权合作伙伴进行定期巡检,推动服务标准、服务要求日常执行落地;
4、支持授权合作伙伴业务运行,包括但不限于跨部门协调、弱项提升等;
5、客诉处理。职位要求1、26-36周岁,本科及以上学历,熟练使用各种办公软件;
2、持C1及以上驾照,两年以上实际驾龄,驾驶技术优秀;
3、良好的沟通与组织协调能力,优秀的服务意识和良好的抗压能力,学习适应能力较强;
4、5年以上中高端4S店售后汽车后市场服务经理/售后主管相关经验,日进场台次大于50台的门店经验优先;
5、具备一定的业务分析及问题解决能力,有运营管理多家店的潜质/能力优先;
6、持有行业、主机厂认可的相关认证证书优先;
7、有事故理赔、车辆保险相关从业经验者优先。 投递
NIO

About NIO

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.

NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.

NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Jiading, CN
Year Founded
Unknown
Website
nio.com
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