
※ 內湖瑞光路辦公室內勤客服|固定週休二日|數位客戶服務與流程協助
※ 本職務以客戶服務、數位流程協助及客戶體驗改善為核心
隨著銀行數位服務持續發展,客戶透過數位管道完成各項申請與服務的比例逐步提升。本職務主要負責數位客戶旅程中的主動關懷與流程協助,針對尚未完成數位申辦流程之客戶,提供適切的操作說明、問題釐清及後續追蹤,協助客戶順利完成相關流程。
除客戶服務外,亦將透過服務紀錄與客戶回饋,協助團隊辨識數位流程斷點、分析常見問題並提出改善建議,持續提升客戶體驗及數位服務效率。
Honhui A-12F
Customer Service
Regular
Full time

DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's "AA-" and "Aa1" credit ratings are among the highest in the world.
Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia“ award by Global Finance for 14 consecutive years from 2009 to 2022.
DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. DBS is committed to building lasting relationships with customers, as it banks the Asian way. Through the DBS Foundation, the bank creates impact beyond banking by supporting social enterprises: businesses with a double bottom-line of profit and social and/or environmental impact. DBS Foundation also gives back to society in various ways, including equipping communities with future-ready skills and building food resilience.
With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. For more information, please visit www.dbs.com