Job Description

About The Role

The Sales Force Automation Manager owns the commercial technology and data ecosystem that enables DKSH Healthcare's field force, back office, and partners to operate efficiently, comply by design, and make decisions based on reliable data. In this role, you bridge business needs and technology to deliver systems people actually use, measured through adoption, productivity gains, and the quality of insight generated.

What You Will Deliver

• Own and deliver the local commercial systems roadmap across Customer Relationship Management (CRM), Ordering, Master Data Management (MDM), Data Warehouse and Business Intelligence (DWH/BI), and field tools, including business cases, vendor selection, and budget planning.
• Identify and implement automation and Artificial Intelligence (AI) opportunities across key commercial processes such as call planning, order management, sample handling, and sales tracking; own ecosystem integration with Information Technology (IT).
• Serve as product owner for CRM, the Sales Ordering System, MDM, Promotion Material Management, and Incentive Calculation Automation, managing the full delivery cycle from requirements through go-live and ongoing enhancements.
• Maintain Healthcare Professional (HCP) and Healthcare Organization (HCO) master data quality, covering onboarding, deduplication, segmentation fields, and territory alignment.
• Build and sustain system adoption through training, champion networks, in-field coaching, and dashboards, treating adoption as a measurable Key Performance Indicator (KPI).
• Design and deploy the commercial data warehouse and reporting layer, establishing a single source of truth for sales, activity, coverage, and incentive data.
• Deliver self-service dashboards in Power BI or equivalent for field teams, managers, and executives, advancing reporting from descriptive to predictive; automate incentive and performance tracking data feeds to reduce manual effort and errors.
• Ensure compliance with Vietnam's Personal Data Protection Law, HCP consent requirements, pharmaceutical promotion regulations, and principal policies; maintain data governance standards including access controls, quality benchmarks, and audit trails.
• Lead and develop the team while bridging business needs and technology requirements for Sales, Marketing, Finance, IT, Regional Digital, and other functions.Administrative duties and coordination tasks as required.

What You Bring

• Bachelor's degree in Information Technology, Business Information Management, Engineering, or a related field.
• At least 7 years of experience in commercial systems, Sales Force Automation (SFA), CRM, or Business Intelligence, with implementations serving more than 100 users.
• Hands-on experience leading at least one full software implementation or major system rollout, from requirements through to user adoption.
• Strong data modelling and BI skills, including Structured Query Language (SQL), Python, Power BI or Tableau, and Data Warehouse concepts.Experience managing stakeholders, vendors, budgets, and cross-functional projects.
• Fluency in both English and Vietnamese.Experience with Veeva CRM, Salesforce, or Microsoft Dynamics is an advantage.Background in the pharmaceutical or consumer healthcare industry is an advantage.
• Agile product ownership or Project Management Professional (PMP) certification, and exposure to automation or AI tools, are an advantage.

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Business Support.

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