Job Description

Job Purpose

Drive sales growth and achieve revenue targets by identifying customer needs, presenting suitable products or services, developing customer relationships, and delivering a professional sales experience in the Dammam market.

Key Responsibilities

1. Achieve assigned sales targets, revenue goals, volume objectives, and key performance indicators.
2. Identify and develop new sales opportunities through prospecting, referrals, customer visits, calls, digital channels, and market research.
3. Build and maintain strong relationships with existing and potential customers in Dammam and surrounding areas.
4. Understand customer requirements and recommend appropriate products, services, solutions, and promotions.
5. Present product features, benefits, pricing, availability, payment terms, and other commercial information accurately.
6. Prepare and submit quotations, sales orders, proposals, and other required sales documentation in accordance with company procedures.
7. Follow up on quotations, leads, customer inquiries, negotiations, orders, deliveries, and payment status to support sales conversion.
8. Conduct customer meetings, product demonstrations, sales presentations, and site visits when required.
9. Maintain accurate and up-to-date customer, lead, opportunity, activity, and sales information in the CRM or sales system.
10. Monitor sales pipeline, forecast expected revenue, and provide regular updates on opportunities, challenges, and market developments.
11. Coordinate with customer service, operations, warehouse, logistics, finance, marketing, and other internal teams to ensure timely order fulfillment.
12. Respond promptly and professionally to customer questions, requests, complaints, and after-sales service needs.
13. Support customer retention, repeat purchases, upselling, cross-selling, and account development activities.
14. Monitor competitor activities, market trends, customer preferences, pricing, and product availability in the Dammam market.
15. Participate in sales campaigns, promotions, exhibitions, events, product launches, and other business development activities.
16. Ensure all sales activities comply with company policies, approved pricing, commercial terms, ethical standards, and applicable regulations.
17. Prepare sales reports, customer visit reports, activity updates, and performance summaries as required.
18. Perform other sales and customer relationship responsibilities assigned by management.

Required Qualifications

• Diploma or bachelor’s degree in Sales, Marketing, Business Administration, or a related field is preferred.
• 1–3 years of experience in sales, retail sales, field sales, business development, customer service, or a related role.
• Proven ability to meet sales targets, generate leads, convert prospects, and develop customer relationships.
• Knowledge of sales processes, customer relationship management, lead generation, negotiation, and order fulfillment.
• Experience using CRM systems, sales applications, point-of-sale systems, or other customer and sales management tools.
• Strong communication, presentation, negotiation, persuasion, and interpersonal skills.
• Customer-focused approach with the ability to understand needs and recommend suitable solutions.
• Strong follow-up, organization, time management, problem-solving, and closing skills.
• Ability to work independently, manage daily customer visits and sales activities, and contribute effectively as part of a team.
• Ability to use Microsoft Office applications and maintain accurate sales and customer records.
• Valid Saudi driving license and ability to travel within Dammam and surrounding areas may be required.
• Fluency in English is required; Arabic language skills are preferred for effective communication with local customers.
• Self-motivated, target-oriented, professional, reliable, and able to work effectively in a fast-paced sales environment.