Job Description

• Monitor global security systems including CCTV, access control, alarms, and monitoring platforms
• Identify, assess, and escalate security incidents in real time
• Coordinate response to emergencies, critical incidents, and operational disruptions
• Serve as a central communication hub during incidents and crises
• Maintain accurate incident reports, logs, and documentation
• Support executive protection, travel risk monitoring, and emergency notifications
• Analyze threats and provide actionable intelligence to leadership
• Collaborate with internal teams and external responders as needed

Required Qualifications

• Must have Valid State BSIS California Guard Card.
• Experience in security operations, GSOC, law enforcement, military, intelligence, or emergency response.
• Strong situational awareness and decision-making skills
• Ability to remain calm and effective in high-pressure situations
• Excellent written and verbal communication skills
• Proficiency with security systems, monitoring tools, or incident management platforms
• Willingness and ability to work rotating shifts, nights, weekends, and holidays
• Prior corporate GSOC experience or 911 Dispatch Operator
• Familiarity with global threat environments and risk analysis
• Experience with intelligence reporting or investigations
• Excellent communication, leadership, grammar, spelling, and writing skills.
• Knowledge of security protocols and procedures.
• 3+ years of experience in security, law enforcement, military, or related field.
• Must be able to type 55 to 75 words per minute.
• An understanding of security operations and Incident Command Systems.
• Strong interpersonal, critical thinking, and time management skills.
• Ability to multitask and prioritize your assigned task in a timely manner.
• A great communicator that gets the value of teamwork.
• Strong analytical and problem-solving skills.
• Comfortable in an ever-changing, fast-paced, and stressful environment.
• Proven experience working in a call center representative and/or security command center operator, 911 Operator Dispatcher.
• Must successfully pass Pre-Employment background check.

Pay and Benefits:

• $31.98/hourly
• Insurance: medical, vision and dental
• Pet insurance
• Paid training
• Competitive compensation
• 401(k)
• Career advancement opportunities
• Continuous learning opportunities through LMS

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