Job Description

Customer Success Manager (Enterprise) – Email & AdTech Platforms

Remote | Base Salary: Up to $150K + Bonus/Equity

About the Opportunity

Intrepidus Talent Solutions has been engaged by a high-growth AdTech company operating at the intersection of identity data, email marketing, and performance advertising to identify an Enterprise Customer Success Manager.

This platform enables enterprise brands and sophisticated performance marketing teams to drive measurable improvements in deliverability, audience targeting, and cross-channel campaign performance. Clients range from scaling digital-first companies to established enterprise organizations with complex marketing ecosystems.

As the company continues to expand upmarket, they are seeking a Customer Success leader capable of owning strategic relationships, driving revenue expansion, and acting as a trusted advisor to senior marketing stakeholders.

The Role

The Enterprise Customer Success Manager will manage a portfolio of high-value accounts, serving as the primary strategic partner to marketing and growth leaders.

This is not a high-volume support role. This individual will be responsible for driving measurable business outcomes, increasing platform adoption, and expanding revenue within existing accounts.

You will operate at both the executive and operational level—translating data into strategy, influencing marketing decisions, and ensuring the platform is deeply embedded in customers’ growth initiatives.

Key Responsibilities

• Own a portfolio of enterprise and high-growth accounts, with responsibility for retention, expansion, and overall customer health
• Build and maintain relationships with senior stakeholders (Director, VP, and C-level across Marketing, Growth, and CRM)
• Drive strategic alignment between customer business goals and platform capabilities
• Lead Quarterly and Annual Business Reviews focused on ROI, revenue impact, and growth opportunities
• Identify and execute expansion opportunities, including upsell and cross-sell initiatives
• Partner with customers to improve deliverability, audience segmentation, and campaign performance across email and paid channels
• Translate performance data into actionable insights and executive-level recommendations
• Collaborate cross-functionally with Sales, Product, and Engineering to advocate for customer needs and influence product roadmap
• Guide onboarding and adoption for complex implementations, ensuring long-term platform integration and success

Candidate Profile

You’re not a ticket-closer—you’re a revenue driver embedded in your customers’ business.

You’ve managed sophisticated clients, navigated complex stakeholder environments, and can confidently challenge and guide senior marketing leaders.

Qualifications

• 5+ years of experience in Customer Success, Account Management, or Strategic Consulting within AdTech, MarTech, or SaaS
• Experience managing enterprise or high-value accounts with clear ownership of retention and expansion metrics
• Strong understanding of email marketing, deliverability, and/or performance advertising ecosystems
• Proven ability to engage and influence executive stakeholders
• Experience delivering data-driven insights tied to revenue and business outcomes
• Track record of driving account growth (upsell, cross-sell, renewals)
• Comfortable operating in a fast-paced, high-growth environment with evolving processes

Preferred Background

• Experience with enterprise ESPs or marketing platforms (e.g., Salesforce Marketing Cloud, Braze, Iterable, etc.)
• Familiarity with identity resolution, customer data platforms (CDPs), or audience targeting solutions
• Background in performance marketing, lifecycle marketing, or growth strategy

Why This Role Is Compelling

This is a chance to step into a true enterprise-facing role within a fast-scaling AdTech company moving upmarket.

You will have direct impact on customer revenue outcomes, influence product direction, and play a key role in expanding strategic accounts.

If you’re looking to move beyond execution and into a role centered on ownership, strategy, and commercial impact—this is that opportunity.