Job Description

Are you passionate about eCommerce and Customer Success? Do you thrive on building strong relationships and driving business growth? If so, this is your chance to make a real impact! As a Customer Success Specialist at edrone, you’ll be responsible for client retention, contract negotiations, and revenue growth, ensuring our clients maximize their success with our AI-driven eCRM.

🚀 What We Offer

• Performance-based commission
• Hybrid work model – São José dos Campos office (at least 2 times per week) & remote flexibility
• Health & dental insurance
• TotalPass
• Food & transportation vouchers
• Free English lessons
• Therapy sessions (Telavita)
• SESC full credential
• A dynamic, innovative environment
• Salary range: R$3.800,00 - R$4.800,00

🚀 What your typical day will look like:

• Client Success & Retention:
• Manage long-term relationships, ensuring engagement and satisfaction.
• Identify and reduce churn risks through proactive strategies.
• Conduct strategic meetings to optimize client ROI.
• Revenue Growth & Negotiations
• Upsell & cross-sell to increase MRR.
• Renegotiate contracts to align with evolving client needs.
• Lead training sessions & webinars to drive client adoption.
• Problem-Solving & Escalations
• Address client challenges proactively, collaborating across teams.
• Ensure a seamless experience by identifying and solving pain points.
• Education & Value Creation
• Develop guides, case studies, and training materials.
• Stay ahead of eCommerce trends and advise clients on best practices.

🚀 What we are looking for:

• Experience in Support, Account Management, or Customer Success
• Strong negotiation & relationship management skills
• Knowledge of eCommerce, marketing, and data-driven decision-making
• Intermediate English (B2+ level)

🚀 Bonus if you have:

• Experience with B2B clients, contract negotiations, and upselling
• Background in conducting training & webinars

🚀 This role will be perfect for you if:

• Have experience and enjoy working with customers and building relationships with them is your second nature 🍀
• You're not afraid of new challenges, your energy and proactive attitude make no task scary for you!
• You speak English on a communicative level - as an international company you will be in contact with English constantly!
• There's a lot going on in our company, so if you work well under time pressure while remaining calm and efficient, we'll definitely get along! 😉
• You are able to act independently and are not afraid to take responsibility for your actions - ownership is the key to success for us! 👀
• Continuous development and qualification are an integral part of your life - we want you to be able to grow with us every day!
• Your strengths include knowledge of marketing basics or an interest in eCommerce, and the world of trends and innovation is a natural fit for you!

🚀 Recruitment Process

1. Apply on TeamTailor
2. Interviews:
3. 30 minutes interview with Giovanna Dias, People & Culture;
4. 45 minutes interview with Talitha Diane, Customer Success Team Leader;
5. 45 minutes interview with Luiza Lamarca, Support Manager;
6. Final decision & feedback.

🚀 Ready to grow with us? Apply now!

Regardless of the decision after each stage, you will always receive feedback regarding your candidacy.