Job Description

Want to become a key player in onboarding our new clients?
We’re currently looking for someone passionate to join our Customer Care team as an Onboarding Specialist

This role is for you if:
If you thrive in a fast-paced environment, we’ll get along great – high-speed is one of our core values. On a daily basis, you’ll support our clients and ensure they make the most out of our product. This is a demanding role that offers the chance to achieve results and grow – as long as you enjoy challenges and dynamic work.

Sounds interesting? Keep reading!

What we offer:

• Joining a fantastic team passionate about building strong client relationships, with tools to support your growth in this area.

• Professional onboarding to effectively prepare you for the role.

• An internal evaluation system: development talks, regular 1:1s with your team leader, a clear career path, and an individual approach.

• Work with small and medium-sized eCommerce businesses from Poland.

• High decision-making autonomy and a real impact on how the company operates – your opinion matters.

• Work from our modern Kraków office (Lekarska 1), with the possibility of hybrid work after a 3-month onboarding period.

• Salary: 6500-8000 PLN gross on an employment contract (UoP).

• Benefits: Multisport card, private medical care (LuxMed), free English lessons, personal counseling via Hedepy including free therapy sessions, plus access to our private office gym if you want a post-work endorphin boost.

• Quarterly team integrations – we regularly meet to connect and celebrate successes together 🎉

Your typical day:

• Providing support to clients, initiating the onboarding process in Polish and English, and helping clients implement the system independently.

• Motivating clients to adopt the system post-contract, ensuring positive product reception, and resolving technical issues during onboarding.

• Overseeing new client integrations, maintaining onboarding efficiency, and managing client information throughout the process.

• Supporting clients across different communication channels, understanding reasons for client drop-off during onboarding, and ensuring smooth handoff to other Customer Care departments after onboarding.

• Collecting client feedback on the product and reporting on monthly goals.

How onboarding to the role looks:

• After 30 days: You understand our culture, have theoretical knowledge, and know our product.

• After 60 days: You manage your client base, understand internal processes, and can handle them with team support.

• After 90 days: You independently manage your client base, run projects, and consistently deliver results at 100%.

This role is ideal for you if:

• You thrive under pressure while staying effective – there’s a lot going on here!

• You have experience and enjoy working with clients – building relationships is second nature to you.

• You embrace new challenges, and your energy and proactive approach make no task too difficult.

• You can work independently and take responsibility for your actions – ownership is key to success here.

• Continuous growth and skill development are a natural part of your life – we want you to grow with us every day.

• Your assets include basic marketing knowledge or interest in eCommerce – trends and innovation are your natural environment.

Bonus points if:

• You have previous experience in eCommerce or marketing – if not, no worries!

• You have previous experience with B2B clients.

What the recruitment process looks like:

1. A short online call with our People and Culture Partner - Milena Micor, where we’ll get to know you a little better!

2. An in-office meeting with Customer Onboarding Team Lead - Karolina Hojowskaand another Customer Care Team Leader.

3. Decision time – offer and welcome on board! 🎉

No matter the outcome at each stage, you’ll always receive feedback on your application.