Job Description

General Information

Job Title
台灣徵才-CRM (Sr.) Analyst
Market
Taiwan
Brand
JRGTW Shared Functions
Department
Digital Operations (DO)
Job Requsition Published Date
12-Jan-2026

Job Information

Job Responsibilities:

30 % Data mining and analysis

• Developing and implementing data analyses, data collection systems and other strategies that optimize statistical efficiency and quality
• Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics that support key business decisions
• Clearly communicating the findings from the analysis to turn information into action through visualized /graphic reports, dashboards, and/or presentations.
• Preparing KPI report and continuously tracking campaign performance evaluation

35% - Business Strategy and Sales:

• Product category/ segmentation/ behavior analysis to explore member insights and opportunity to increase sales through using various techniques and approaches
• Understanding the business requirements, through using model/ segmentation data analysis to explore the fact to answer specific business answers/requirement.
• Using A/B testing model to apply to each campaign and quantified valuable result and sales
• Keeping up to date with knowledge of CRM Data Analytics trends and advising on new approaches to adopt

20% - Cross function Communication

• Working closely with cross-functional teams to ensure effective communication and coordination of CRM Data Analytics initiatives
• Cross function data analysis (product view, sales view) support for seek uncover opportunities.

10% - BI reporting and CRM platform enhancement

• CRM report BI tools and report build up for member performance/ sales performance/ campaign evaluation automatically.
• CRM campaign automation platform management and identify areas to increase efficiency and automation of processes

Requirements:

1. Minimum education requirement

• Bachelor degree required from Mathematics, Statistic , Economic, Information science, Computer Science, Information Management.

2. Relevant experience and minimum years required

• A minimum of 2-5 years relevant experience
• Proficiency in using query languages: strong SQL skills. Knowledge of statistics and experience using statistical packages for analyzing datasets. (Python, R, etc.)
• Possess a keen sense for numbers and the ability to uncover potential business opportunities within them.
• Experience with experimental design.
• Experience with statistical and machine learning techniques.
• Independently perform daily tasks,

3. Basic skills requirements/Competence Requirements

• Strong business sense adoption to understand business needs and target.
• Good statistical, mathematical and logical reasoning skills.
• Have strong logical thinking abilities, capable of independently identifying, defining, and solving problems skills.
• Including but not limited to the ability to use Python/R and SQL to solve business problems in their work.
• Teamwork and capable to work alone to complete project.
• Self-motivated with the energy and ability to take initiative on relevant issues.
• Good English verbal and written skills.