Job Description

1. Work alongside guest contact colleagues ensuring the delivery of heartfelt service.

与对客同事紧密合作确保向宾客提供挚心服务.

2. Execute job tasks according to the pre-defined standards & procedures and in compliance with the company employment handbook.

根据拟定的规定条例以及公司同事手册执行其职责范围内的工作。

3. Ensure all areas in the concierge lounge are up to standard and all operating equipment is well-maintained.

确保礼宾部区域符合标准以及所有设备运作正常。

4. Be familiar with the Brilliant program.

熟悉卓逸会内容.

5. Demonstrate honesty, reliability, ethics, and professionalism; demonstrate consistency between words & behavior.

展现诚实，可靠，规范及专业的工作礼仪。

6. Build positive and productive working relationships with customers, peers, supervisors, business partners, and the community; encourage this behavior in others.

与宾客，同级，上级，合作伙伴及社区建立正面及有效的工作关系。并鼓励其他同事也依照此行为准则。

7. Accept personal responsibility and accountability for achieving results within targeted timelines; ensure clear authority and accountability for results by others.

在规定的时限内承担相应的责任及义务从而完成任务。并清晰其他职务的权限及责任。

8. Collect and analyses data to make customer focused business decisions; ensure colleagues understand and exceed customer expectations.

收集并分析数据从而使顾客群集中商业决策; 确保同事理解并超越顾客的期望.

9. Ensure relevant information is circulated through the hotel to enhance colleague effectiveness and the guest experience.

确保酒店内部相关信息的流通从而增加同事的效率和宾客的体验.

10. Responsible for keeping standards and procedures and information folders and brochures up to date.

遵守酒店标准和程序以及信息资料和宣传册的更新。

Education 教育学历

• Certificate / Diploma / Bachelor in Hotel Management

  酒店管理类证书学历证明学士学位证明

Experience 工作经历

• Related experience in similar capacity.

  相关职位经验