Job Description

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

Cordis, Shanghai, Hongqiao is the first Cordis hotel of Langham Hospitality Group in Mainland China. In line with our brand promise of providing heartfelt service, convenience and connectivity defines your stay at Cordis, the hotel is located at The Hub and seamlessly connected to the National Exhibition and Convention Centre, the Shanghai Hongqiao Railway Station as well as Metro Lines 2, 10 and 17 via underground and overhead access. It features 396 stylish rooms, over 1,600 square metres of dedicated event space and diverse culinary experience, including Ming Court - awarded with one Michelin star in the Shanghai Michelin Guide for six consecutive years and being listed in the Black Pearl Restaurant Guide for the sixth consecutive year.

For more information about the property, please visit: https://www.cordishotels.com/en/shanghai-hongqiao/

1. Comply with all Cordis Hotels, Langham Hotels International standards, policies and procedures.

   依从康得思和朗廷国际集团的标准，规章和程序。

2. Attend morning handover with the Housekeeping floor supervisor.

   在晨会时，与楼层主管交接工作。

3. Demonstrate an awareness and compliance of Health and Safety policies in the workplace.

   在工作场所依照并演示健康和安全的规定。

4. Complete assigned jobs working systematically from room to room.

   有计划先后地完成被分配的客房工作。

5. Ensures all maintenance is reported to the Housekeeping coordinator.

   确保向客房协调员汇报所有的工程维修。

6. Report all accidents to the floor supervisor and the security officer.

   向楼层主管和安保员汇报所有突发事件和意外。

7. Ensure pantries are kept tidy.

   确保工作间保持整洁。

8. Ensure all corridors are kept clean.

   确保所有走廊保持整洁。

9. To ensure room attendant work bucket and floor pantry are restocked for the next day work.

   确保服务员手提篮和工作间的备品齐全，从而方便第二天服务员的工作。

10. Complete blitz assigned on a daily basis.

    完成每日的突发事件分配。

11. Be aware of all hotel facilities and activities and respond appropriately to all guest inquires.

    了解酒店信息设施和活动并合理回答客人的询问。

12. Ensure that a correct hand over takes place with the housekeeping floor supervisor, housekeeping coordinator at the end of shift.

    下班前确保与楼层主管或客房协调员有正确的工作交接。

13. Promote by example the principles of Cordis Hotels International.

    依照康得思酒店集团原则，以身作则。

14. Actively promote a work environment which cares for guest and colleagues alike.

    关心宾客和关爱同事从而营造积极的工作环境。

15. Take personal responsibility to the master key assigned and use it under the guidance provided.

    在规定范围内使用万能钥匙并对所分配的万能钥匙承担责任。

16. Complete assigned jobs, working systematically from floor to floor.

    有系统的完成被分配的楼层工作。

17. Inventory all guest mini-bars on a daily basis and post the appropriate charges to the room prior to guest departure.

    每日清点客人迷你吧饮料使用情况，并在宾客退房前，准确无误地将所消费项目入账。

18. Maintain a fully stocked inventory of all mini-bar items. If par level is low, communicate to Housekeeping Coordinator accordingly.

    保持迷你吧储备充足，如储备较低，应与客房协调员沟通。

19. Stock the mini-bar trolley with the necessary items in order to maintain the par level on a daily basis.

    补充迷你吧推车内所需物品以确保日常工作所需储备。

20. During turn down service, to ensure beds are turned back, with blinds drawn bins emptied. Replenish used bathroom linen and tidy bathroom according to the set standard.

    在夜床服务中，确保被褥翻开，关闭窗帘，废纸篓清空，并且根据标准补充用过的毛巾，备品和整理卫生间。

21. To place any special requests into room e.g. water on the bedside table, tea set on minibar counter, slippers beside bed etc.

    根据特殊要求，在房内摆放，例如：在床头放置矿泉水,在迷你吧酒柜上放置茶具，在床边放拖鞋等等。

22. Ensure a correct handover takes place with the floor supervisor.

    确保和楼层主管有正确的工作交接。

23. Perform any duties assigned by the Management deemed necessary.

    执行任何管理层委托的工作。

24. Staff should be observant about any guest preference that they notice during the room cleaning process, and offer assistance accordingly when appropriate; thoughtful handwritten note is encouraged to be left in the room to remind guest of the gesture offered, things that guest might be interested in, or tips that may enhance guest stay experience.

员工需在打扫过程中注意观察客人的喜好和习惯，并在合适的情况下提供协助；员工可将体贴的手写卡片留在客房内以提供给客人有帮助的小贴士和提醒，并提升其入住体验。

Two years working experience, preferably in hotel industry

两年酒店工作经验 ,酒店经验为佳。