Job Description

Join Swissôtel Nankai Osaka – A World of Opportunity in the Heart of Osaka

Be part of the Accor hotel group with over 5,700 properties in 110 countries. Located above Nankai Namba Station, our 36-storey premium hotel features 546 rooms, 9 dining venues, dedicated spaces for events, weddings, and wellness.

As the first IGLTA-accredited hotel in Asia, we’re proud to lead in diversity and inclusion, and we’re always looking for passionate, talented individuals to join our team.

Explore your future in hospitality – discover more about Swissôtel Nankai Osaka here

• To consistently offer professional, friendly and engaging service.
• To oversee the smooth operation of the hotel and be the key contact for any guest issues or hotel emergencies.
• To handle Guest concerns and react quickly, logging and notifying the appropriate leaders.
• To assist guests regarding hotel facilities in an informative and helpful way.
• To take responsibilities to make necessary decisions in absence of General Manager/Hotel Manager/ Excom leaders.
• To walk through the hotel including outlets and banquet ensuring smooth operation and supporting if necessary.
• To follow department policies, procedures and service standards
• To follow all safety policies.
• Shift work required.
• Cash handling.
• Oversee front office and guest services during shift.
• Rom allocation for arrivals of the next day.
• Liaise with Guest Experience Manager to ensure VIP guest's needs are met.
• Identify sales leads to be follow-up up by sales department.
• Constantly monitor team members' appearance, attitude and degree of professionalism.
• Motivate and provides a work environment which brings out the best in team members.
• Maintain complete knowledge of hotel services/features.
• Be fully conversant with hotel fire & life safety/emergency procedures.

Qualifications

• Previous leadership experience required.
• Previous PMS experience required.
• Computer literate in Microsoft Window applications an asset.
• University/College degree in a related discipline an asset or equivalent experience.
• Report writing.
• Medium to High level Japanese language.

Additional Information

Please note that we are only accepting applications from candidates who are currently residing in Japan. Unfortunately, we are unable to assist with visa sponsorship or relocation support for this position.

現在日本に在住の方のみご応募いただけます。恐れ入りますが、ビザサポートおよび海外からの応募は対応しておりません。ご了承ください。

WHY YOU'LL LOVE WORKING WITH US

• Treat yourself to discounted vacation breaks, with an employee benefit card honoured in 4,700+ Accor properties plus 100+ partner offers worldwide.

• Celebrate with birthday stays and breakfast, anniversary vouchers for up to 4 free nights at 25+ Swissôtel hotels worldwide, plus 50% off dining at Swissôtel Nankai Osaka.

• Supercharge your skills with Accor Academie’s 40-year global learning management system, the world’s leading hospitality school featuring job-specific programs to brand immersion, mentorship and leadership development.

• Climb the ladder within your property or take off worldwide with endless chances to shine and make your mark!