Bambu Lab

服务运营-AI方向

Bambu Lab  •  Onsite  •  11 days ago
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Job Description

服务运营-AI方向深圳全职客户关系职位描述1.负责基于AI的故障排查系统和自服务系统(如智能问答机器人、故障诊断工具、RPA),帮助用户快速解决产品使用中的问题以及衍生的服务需求。分析用户声音,优化AI表现,提升自助服务的准确率、覆盖率、自助解决率。
2.为服务团队提供AI工具,高效利用AI辅助系统(如智能工单分类、自动回复建议)等提升内部工作质量和效率,辅助数据分析和知识沉淀。
3.与开发团队合作,通过核心数据指标驱动产品迭代,从产品角度提升易用性,提高内外部用户满意度。
4. 熟悉SAP相关模块(CS/SD/MM),了解售后业务流程与系统实现逻辑,有SAP流程设计或项目参与经验者优先。职位要求1.人工智能、机电工程或相关领域本科及以上学历,3D打印相关经验加分;
2.熟悉AI技术应用(如对话式AI、知识图谱、RAG),具备数据分析能力(如SQL/Python),能通过用户行为数据优化AI服务;
3.2年以上AI产品支持、客服系统优化或技术咨询相关经验,有开发或运营智能客服/自助排障工具经验者优先;
4.积极主动,优秀的跨团队沟通能力,数据和问题驱动思维。 投递
Bambu Lab

About Bambu Lab

Bambu Lab is a consumer tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.

Our Team

Our story started with the gathering of a team of 3D printing fans, who are also expert engineers in robotics, artificial intelligence, materials science, and internet industries. Our team is experienced in building high-tech products that bring positive impacts to the world. From the start, we have been dedicated to making cutting-edge technology affordable with advanced know-how and high production quality. We see ourselves as part of the ecosystem and are delighted to learn from and share knowledge with the 3D printing community. Our team's passion lies also in the commitment to creating the next generation of eco-friendly 3D printers - pushing the industry toward a future with a much lower carbon-footprint.

Industry
Hardware & Semiconductors
Company Size
51-200 employees
Headquarters
深圳市, CN
Year Founded
2020
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