售后服务经理
马尼拉
社招
全职
职位 ID:A195340A
职位描述
1、指标达成:负责菲律宾服务业务整体工作,根据总部及区域年度目标及工作方向拆解制定区域服务业务工作计划和目标并带领团队完成;对国家客户服务满意度相关指标及经营指标达成负责,对网络规划及达成负责; 2、关键行动:负责区域服务业务市场开发及运营管理工作,全面掌握区域运营情况、存在的问题,并及时对存在的问题予以整改; 3、合作商及门店管理:负责所辖国家内合作商管理、门店建设、服务监控与管理优化工作;对门店定期寻访及调研,收集并解决一线运营问题; 4、项目管理:负责售后渠道项目管理,拉通协调相关资源,保证重点项目的目标达成; 5、投诉处理:负责所辖国家内门店升级投诉的处理与控制工作; 6、组织目标:负责国家内服务团队成员培养,人才梯队建设及人员招聘补充等。
职位要求
1,3-5年海外服务管理经验,熟悉3C及大家电服务管理,有菲律宾常驻服务管理经验优先; 2,英语可作为工作语言; 3,本科学历 4,外派常驻
投递

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.
Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.
Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.
Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.