【工作內容】
.接聽客服專線,提供客戶系統操作諮詢與問題協助
.透過電話方式引導客戶進行系統操作,協助排除使用問題
.透過遠端連線進行問題調查、分析與故障排除
.建立、追蹤及管理客戶服務案件,確保問題獲得妥善處理
.蒐集並彙整客戶問題與需求,協助提升系統品質與服務流程
.協助製作服務紀錄、維運報表及相關文件
.配合排班制度
【完整培訓】
.商品與服務知識訓練
.客服系統操作訓練
.電話應對技巧培訓
.客訴處理與溝通技巧
.進階客服專業職能課程
.在職訓練與持續學習資源
沒有客服經驗也不用擔心!
新人訓練期間正常計薪,提供完整培育制度。
讓您從零開始也能快速建立專業能力。
【看得見的職涯發展】
.透明且完整的升遷制度
.每年依據績效與能力進行評核
.提供多元職涯發展機會,讓您的努力被看見

NEC Corporation has established itself as a leader in the integration of IT and network technologies while promoting the brand statement of “Orchestrating a brighter world.” NEC enables businesses and communities to adapt to rapid changes taking place in both society and the market as it provides for the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential. For more information, visit NEC at http://www.nec.com
NEC's Strengths and Competencies
・Named "2017 Global 100 Most Sustainable Corporations in the World" an Index Listing the World’s 100 Most Sustainable Corporations
・Named one of the "World's Top 100 Most Innovative Organizations for 2016" by Thomson Reuters
・Face recognition technology achieved No. 1 in the recent Face in Video Evaluation (FIVE, *1) testing performed by the U.S. National Institute of Standards and Technology (NIST) (*2)
(*1) https://www.nist.gov/programs-projects/face-video-evaluation-five
(*2) Results shown from the Face In Video Evaluation (FIVE), the Multiple Biometric Grand Challenge (MBGC), the Multiple Biometric Evaluation (MBE) and the Face Recognition Vendor Test (FRVT) do not constitute endorsement of any particular product by the U.S. Government.
** Please note that we reserve the right to delete any comments posted on NEC Corporation’s LinkedIn page that are deemed extremely defamatory or libelous to any company or individual, or that may be offensive to others.