渠道管理
上海
社招
全职
用户与服务
本科及以上
5-7 年
职位描述
核心工作内容是做好合作商家的履约管控、服务督导、租金回款（悦享车辆），严格落地渠道运营岗制定的各项标准制度，聚焦合作商家日常运营的落地监管。 1.负责合作商家日常履约管理，监督商家按照平台标准完成服务交付； 2.全程管控用户订阅服务全流程，收集、跟进、解决用户投诉与服务问题； 3.配合运营岗对接悦享车辆的回款任务，同步并督促商家按照约定回款； 4.负责合作商家日常运营巡检、问题整改督导、考核评级落地、违规行为纠偏，维护良性合作关系； 5.及时对接、协调解决商家运营卡点，持续提升渠道整体履约能力与用户服务体验，降低渠道运营风险。
职位要求
1.本科及以上学历，具备新能源、新车 / 二手车销售从业者优先； 2.有大客户管理经验、财务对账经验、流程标准制定经验; 3.擅长用户沟通，拥有极强服务意识，认同蔚来品牌，抗压能力出众
投递
NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.
NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.
NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.
