备件保修专员/主管(深圳)
深圳
全职
新零售板块
职位描述
1、城市服务中心质量索赔负责人; 2、优化并监督顾问和维修人员实施索赔流程,负责审核索赔真实性,必要性及准确性; 3、处理质量索赔投诉; 4、管控索赔单据,维修索赔系统,并出具报表; 5、协助总部统筹开展先相关召回与质量整改,收集并管理索赔旧件; 6、根据总部相关部门要求,更新并开展索赔标准培训; 7、其他相关职责;
职位要求
1、5年以上汽车售后经验,3年以上索赔经验; 2、具备汽车基础知识,有维修经验,熟悉车辆结构及配件; 3、专科及以上学历,汽车相关专业; 4、有较强的数据分析能力,报告制作能力,熟练使用数据分析工具; 5、以客户为导向,有客户投诉处理经验和能力; 6、具备较强演示与授课能力; 7、有较强的沟通及团队合作能力;
投递

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.
For more information, please visit https://heyxpeng.com.