XPENG

客户服务主管(鹏管家)

XPENG  •  Onsite  •  5 hours ago
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Job Description

客户服务主管(鹏管家)

广州

全职

新零售板块

职位描述

1、体系学习及轮岗实践:在客户服务、客户关系管理、投诉处理、服务质量监控等核心岗位进行轮岗学习,全面了解服务流程和管理要点。 2、业务实战:参与实际业务操作,处理客户咨询、投诉和建议,积累一线服务经验。 3、项目管理:协助或主导服务改进项目,如流程优化、客户满意度/服务质量提升、服务创新等。 4、数据分析及复盘:收集和分析客户服务数据,为服务策略及管理决策提供支持。 5、团队协助:协助进行日常团队管理,包括跨部门协同、人员调度、培训安排、绩效跟踪等。 6、客户关怀:参与客户关怀活动策划,维护客户关系,提升客户忠诚度。

职位要求

1、统招本科及以上学历,毕业2年以内,专业不限,运营管理 / 酒店管理 / 心理学等相关专业优先。 2、有客户服务行业实习或工作经验者优先;车企 / 互联网 / 酒店/航空/银行行业经验优先。 3、具备出色的沟通协调与跨团队协作能力;能在压力下识别问题本质并推动闭环;具备结构化解决问题的方法论。 4、具备较强的数据分析与逻辑思维能力,能独立完成团队生产数据的监控、归因与改进方案输出。 5、客户至上的服务意识,能以客户体验为优先灵活处理复杂场景,主动推进优质服务体验与服务创新。

投递

XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
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