客服专员(驻外,葡萄牙语)
深圳
正式
27届校招项目
职位描述
1、负责分管客服模块(工单、理赔、仲裁、投诉、进线、案例等),带本地团队共同达成 2、负责根据客户、公司需求承接并达成指标 3、通过数据监控与分析,定位问题并输出至对应环节 4、协助收集归纳正负面案例、部门SOP编辑、沉淀 5、协助调研市场、同行等信息 6、协助系统测试和需求优化
职位要求
1、学历及专业:本科及以上学历,葡语专业优先 2、工作经验:最好拥有电商、物流行业实习经验 3、技能:葡语流利、善于沟通 4、综合素养:有韧性、接受挑战,接受长期驻外
投递

iMile is a logistics and courier services provider for the Middle East, China, and Latin America. We are the first courier company in the region to provide smart logistics and courier solutions to e-commerce businesses resolving Cash on Delivery (COD) issues. iMile offers a wide range of services like last-mile delivery, Cash on Delivery with tracking, real-time online tracking, international transport of goods, overseas warehousing, and 24 hours support via all channels. Our mission is to ensure our clients receive the best when it comes to logistics as we tailor solutions to meet their needs. Quick delivery to clients/merchants.
Get in touch with us, and we'll take care of the rest.