XPENG

鹏管家实习生

XPENG  •  Onsite  •  2 hours ago
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Job Description

鹏管家实习生

广州

实习

生产 / 制造 / 加工 - 汽车销售与服务

职位描述

1、通过线上 + 电话渠道为小鹏车主提供一对一专属服务,长期陪伴客户用车旅程,建立稳定的服务关系; 2、通过跨部门、多部门协作推动客户问题解决,提升处理效率与质量; 3、主动关怀客户用车全周期(销售、交付、用车、售后),并通过个人服务 IP 开展用车、节日等活动持续提升服务体验,助力经营目标达成。

职位要求

1、专科及以上学历,汽车 / 电商 / 工管等专业优先; 2、共情能力强,能站在客户视角理解并解决问题,服务意识扎实; 3、表达清晰、逻辑严谨,能在电话场景下独立处理客户问题; 4、持续学习业务知识,主动对标团队内外优秀服务案例; 5. 有驾照,驾驶经验最佳。

投递

XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
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