客服质检主管
广州
全职
营销服板块
职位描述
岗位职责: 1、通过质检一线生产内容,发现业务中存在的话术、流程、标准、机制等问题,并联动相关方制定有效的解决方案; 2、通过质检、发现问题、输出解决方案的闭环,降低因解决方案问题带来的服务不足; 3、通过联动业务前置拦截业务风险,降低对客户的负面影响、降低客户求助 任职要求: 1、本科及以上学历、具备5年以上汽车主机厂服务工作经验 2、对服务问题有高度敏感性,能发现不足、坚持推进改善 3、有客户视角,善于挖掘数据,及分析问题痛点及关键点 4、具备较好的推动和协调能力,善于跨团队合作
职位要求
投递

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.
For more information, please visit https://heyxpeng.com.