投诉处理专家
广州
劳务
新零售板块
职位描述
1、处理客户各种投诉问题，善于倾听，有效化解客户投诉情绪,帮助客户解决问题,提供偷悦的服务； 2、受理来自各渠道的投诉需求,快速定位用户问题,给子子快速、满意的解决方案； 3、从客户体验及需求出发,为客户提供解决方案的同时分析总结产品、服务及流程问题,推动提升改 善，提升客户满意度； 4、根据公司的流程要求高质量的完成投诉问题的处理； 5、在具备良好品质服务能力的基础上,能通过培训、案例列分享、技能技巧输出等方式赋能团队。
职位要求
1、大专及以上学历； 2、3年以上大型呼叫中心客户投诉处理经验,熟悉汽车行业投诉处理或有客服组长、班长等客服管理经验更佳； 3、具备很强的洞察力,辨别投诉存在的风险能力； 4、具备内外部沟通和协商谈判解决问题的能力； 5、具备很强的学习能力和分析归纳能力,能够提出合理的的投诉业务改善方案以及优化方向； 6、具备极强的责任心,能吃苦耐劳,适应高强度的工作压压力,诚信正直； 7、有良好的抗压能力及自我情绪调节能力。
投递
XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou，Guangdong province.
For more information, please visit https://heyxpeng.com.
