XPENG

智能远程诊断工程师

XPENG  •  Onsite  •  2 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

智能远程诊断工程师

广州

全职

营销服板块

职位描述

1、负责处理客户提出的车辆故障问题,使用专业诊断工具对问题进行分析,输出远程诊断结果及建议服务方案。 2、与客户沟通远程诊断结论,通过话术解释、用户指引及远程修复工具,线上解决客户提出的问题,提升客户用车体验。 3、负责监控市场车辆的健康运行,发现异常后主动联络客户快速处置。 4、对远程服务中遇到的问题进行案例总结、经验提炼,提升团队远程诊断分析能力。

职位要求

1.大专以上学历,汽车检测与维修、新能源汽车技术、汽车服务工程等汽车相关维修专业。 2、熟练使用CAN信号数据分析工具,了解掌握log数据的分析方法。 3、熟练使用电子维修手册、电路图等工具,熟悉电动车工作原理及故障诊断。 4、熟悉汽车售后服务的运作流程,有客户沟通经验的优先考虑。 5、善于分析和思考,逻辑思维能力强,有良好的团队意识。 6、沟通表达能力较强,普通话标准。

投递

XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
Social Media