服务管家(茂名)
茂名
全职
新零售板块
职位描述
工作职责:1、城市服务中心服务统筹负责人;2、搭建信息员及前台客户统筹团队,实施并监督服务流程;3、为服务客户满意度负责,负责处理现场客户投诉;4、协调维修工程师排班、现场接待、客户引导、投诉处理等流程与方法;5、协调现场人员与车辆秩序;6、其他相关职责;
职位要求
任职资格:1、7年以上汽车售后经验,3年以上服务主管工作经验;2、具备服务顾问经验,熟悉车辆维修流程,具备一定车辆诊断与维修常识或直接维修经验者优先;3、大学本科及以上学历,保险、汽车相关专业;4、有较强的数据分析能力,报告制作能力,熟练使用数据分析工具;5、以客户为导向,具备良好的客户投诉处理经验和能力;6、有较强的沟通及团队合作能力,以及团队领导能力;
投递

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.
For more information, please visit https://heyxpeng.com.