业务运营支持
Beijing
Full-time
Finance - Internet finance
岗位职责: 一、 数据运营与分析 -负责海外牌照客户数据的日常整理、清洗与维护,建设客户分层、资产变动及账户状态等多维数据台账。 -结合业务数据分析,形成洞察,定期输出公司经营侧/客户侧相关报告,并对接 BOS/CRM 等系统推动数据规范化,为管理决策提供数据支撑。 二、 客户生命周期管理 -协助建立并维护业务客户分层标准与标签体系,动态跟踪关键客户群体动态,及时对接维护人跟进。 -协同客服团队推进海外客户合规证件更新、账户归属变更等运营事项,确保客户管理流程合规且闭环。 三、 跨部门协同与项目推进 -承接跨国家/地区的运营协同,梳理并建立渠道加挂/漏挂管理等标准化处理流程。 -深度参与内部重点运营项目(如 VIP 客服体系建设等),负责数据支撑与项目全流程进度跟踪。 四、 流程建设与知识沉淀 -编写并定期维护新西兰业务运营 SOP 文档,持续沉淀业务规则与标准化操作手册。 -密切跟踪当地合规要求的变更,及时更新内部操作规范并组织相关业务培训同步。
任职要求: 1、本科及以上学历,金融、经济、统计、数据管理类相关专业优先。2年及以上金融、互联网或数据运营、客户管理相关工作经验。 2、熟练掌握主流 AI 生产力工具(如 ChatGPT、Claude、Kimi、DeepSeek 或内部 AI 助手等),能运用 AI 辅助数据分析、SOP/文档撰写及日常运营提效。 3、逻辑清晰,具备优秀的文档撰写、流程梳理及跨部门沟通推动能力,能在复杂环境中独立驱动项目落地。 4、具备券商、财富管理或金融科技行业背景,熟悉证券账户体系、客户分层及合规运营流程者优先。
Apply

Tiger Brokers (Nasdaq: TIGR), founded in 2014, is a leading online brokerage with a focus on redefining global investing with technologies for the next generation.
Since our inception, the company has relentlessly offered a superior user experience to let everyone enjoy efficient and smart global investing, by bringing a multitude of quality financial products and services across brokerage, employee stock ownership plan (ESOP) management, investment banking, wealth management, investor community, and investor education in our pursuit of becoming a world-leading online brokerage.
We strive to elevate financial technology R&D to a new level. While we inherit the best traditions from the financial sector and blend them with the best minds of tech experts, we develop our own technology infrastructure—an aggregation that enables multi-currency trading of various products across markets, guaranteeing our reliable, secure, and scalable services are accessible to all with low latency.
Currently, we serve over 9 million users and 2 million account holders worldwide on our flagship platform “Tiger Trade”, own 59 licenses and qualifications in different markets, and have over 1,000 employees on the team in Australia, China, New Zealand, Singapore, and the US. In 2019, the company was listed on Nasdaq as UP Fintech Holding Limited under the ticker TIGR.
For more information about Tiger Brokers as a company, please visit itigerup.com. For inquiries, please contact press@tigerbrokers.com.