Tiger Brokers

澳洲&新西兰客户咨询&服务经理

Tiger Brokers  •  Beijing, CN (Onsite)  •  3 hours ago
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Job Description

澳洲&新西兰客户咨询&服务经理

Beijing

Full-time

Corporate function / Support - Customer Service

Responsibilities

1、通过电话、WhatsApp等工具与海外新注册/已注册客户建立联系,沟通、了解客户实际情况与需求,提供优质服务体验; 2、定期与现有客户沟通,认真听取客户意见,对客户需求及时响应,提供咨询服务及解决方案; 3、及时跟进指定客户,挖掘与识别客户需求,维护客户关系,提升用户体验和客户黏性;

Qualifications

1、本科及以上学历,优先考虑具有金融或证券相关经验、有社群运营经验者优先; 2、有较强的客户建联能力,重视客户体验; 3、良好的内外部沟通能力,优秀的沟通技巧和专业投诉处理技巧; 4、具备良好的学习能力、抗压能力,有较高的责任心,团队协作能力强; 5、普通话流利,英语口语可作为工作语言,对接海外客户; 6、熟练使用办公软件,可接受并适应每月约一周(5天)的夜班; 7、认真听取客户意见,熟练掌握了解他们的要求,提供解释并及时反馈;

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Tiger Brokers

About Tiger Brokers

Tiger Brokers (Nasdaq: TIGR), founded in 2014, is a leading online brokerage with a focus on redefining global investing with technologies for the next generation.

Since our inception, the company has relentlessly offered a superior user experience to let everyone enjoy efficient and smart global investing, by bringing a multitude of quality financial products and services across brokerage, employee stock ownership plan (ESOP) management, investment banking, wealth management, investor community, and investor education in our pursuit of becoming a world-leading online brokerage.

We strive to elevate financial technology R&D to a new level. While we inherit the best traditions from the financial sector and blend them with the best minds of tech experts, we develop our own technology infrastructure—an aggregation that enables multi-currency trading of various products across markets, guaranteeing our reliable, secure, and scalable services are accessible to all with low latency.

Currently, we serve over 9 million users and 2 million account holders worldwide on our flagship platform “Tiger Trade”, own 59 licenses and qualifications in different markets, and have over 1,000 employees on the team in Australia, China, New Zealand, Singapore, and the US. In 2019, the company was listed on Nasdaq as UP Fintech Holding Limited under the ticker TIGR.

For more information about Tiger Brokers as a company, please visit itigerup.com. For inquiries, please contact press@tigerbrokers.com.

Industry
Finance & Insurance
Company Size
501-1,000 employees
Headquarters
Singapore, SG
Year Founded
Unknown
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