Tiger Brokers

客户关系管理

Tiger Brokers  •  Beijing, CN (Onsite)  •  4 hours ago
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Job Description

客户关系管理

Beijing

Full-time

Finance - Fund / Security / Future / Investment

Responsibilities

1、负责存量客户全生命周期管理的触点,及时响应客户各类需求,协调内部资源,为客户综合满意度负责 2、反馈客户投诉、建议、需求,优化客户体验;分析存量客户流失预警风险,制定和执行留存策略,并协调相关部门,降低存量客户流失 3、关注宏观经济及资本市场动态,及时分享行业最新趋势及研究成果;组织和参与客户活动,促进现有客户与公司的深入合作,提升整体增量价值

Qualifications

1、本科及以上学历,金融、经济、工商管理等相关专业优先,有海外背景加分 2、具备一定金融行业(银行私行、券商、保险、财富管理)客户关系管理或大客户服务经验 3、熟悉和了解海外客户群体,英语能作为工作语言,具备出色的客户洞察力与需求分析能力,优秀的沟通谈判能力和社交技巧 4、对金融产品(如信托、基金、衍生品)等有一定了解,熟悉金融合规要求(如KYC、反洗钱等),风险意识强 5、自驱力和主动性好,对金融行业&客户服务有热情,对美港股投资有浓厚兴趣

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Tiger Brokers

About Tiger Brokers

Tiger Brokers (Nasdaq: TIGR), founded in 2014, is a leading online brokerage with a focus on redefining global investing with technologies for the next generation.

Since our inception, the company has relentlessly offered a superior user experience to let everyone enjoy efficient and smart global investing, by bringing a multitude of quality financial products and services across brokerage, employee stock ownership plan (ESOP) management, investment banking, wealth management, investor community, and investor education in our pursuit of becoming a world-leading online brokerage.

We strive to elevate financial technology R&D to a new level. While we inherit the best traditions from the financial sector and blend them with the best minds of tech experts, we develop our own technology infrastructure—an aggregation that enables multi-currency trading of various products across markets, guaranteeing our reliable, secure, and scalable services are accessible to all with low latency.

Currently, we serve over 9 million users and 2 million account holders worldwide on our flagship platform “Tiger Trade”, own 59 licenses and qualifications in different markets, and have over 1,000 employees on the team in Australia, China, New Zealand, Singapore, and the US. In 2019, the company was listed on Nasdaq as UP Fintech Holding Limited under the ticker TIGR.

For more information about Tiger Brokers as a company, please visit itigerup.com. For inquiries, please contact press@tigerbrokers.com.

Industry
Finance & Insurance
Company Size
501-1,000 employees
Headquarters
Singapore, SG
Year Founded
Unknown
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